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Video calling with customers is growing to be a popular way of connecting with customers efficiently and personally. But what tool do you use? Most businesses have one or two conferencing platforms lying around on a shelf, so it seems like an easy choice to use the internal software you're already using for outside conversations. Sadly, this will most likely not work out. Video calling with customers requires a solution that was built for this exact purpose, it's a whole new ballgame and demands crucial software capabilities.
This is where 24sessions comes in. Our technology was built for 1-on-1 interaction with customers. We've created a hyper simple solution for users and customers to connect with each other via video.
One of the crucial capabilities when building a video calling solution for customer interaction is the joining process. Your customers are not interested in downloading and installing software or hassle with access codes. With 24sessions, customers can join a call with the click of a button and without any downloads required.
Old-school video conferencing platforms have all been built on the idea that they must support large groups of users and meetings in a concurrent meeting. This results in sub-optimal experiences when using these platform for 1-on-1 video calls.
24sessions allows you to have amazing video calls, perfectly tailored for 1-on-1 (or small grouped) meetings. The video is large, bright and full of details your team needs to properly meet with customers.
Nothing is more frustrating than waiting for customers in a video call, not knowing what is happening on their side. This is why 24sessions incorporates an advanced onboarding bot that guides your customers through every step and helps them where needed. Are there problems with your customers' microphone? No problem, our bot will show a gif animation on where to locate microphone settings to solve the issue. Simultaneously we'll notify the agent about the issue, allowing him or her to contact the customer if needed.
24sessions empowers service providers to offer video calling as a new customer interaction channel. Explore how our video calling solutions can be used for your business.
Allow your customers to join video calls with a click of a button. No downloads or installations.
24sessions offers personal 1-on-1 video call technology for a fully immersive experience.
Our smart onboarding helps your customers join video calls when they need a helping hand.
Interested in learning more about 24sessions? Drop your details and we will get back to you as soon as possible. Got any specific questions? Feel free to get in touch!
24sessions handles enterprise grade standards when it comes to securing your video calls.
Your logo and color throughout the whole customer experience.
24sessions equals effortless video calling without any downloads.
We are hiring!
Hoogoorddreef 54D1101 BE AmsterdamT: +31 (0) 20 210 1229
10, Rue de Penthièvre75008 ParisT: +33 (0) 1 8744 60 40
Tune in to our Video CX podcast! 🔈 Listen to episode 1 with Belgian insurer Partena here