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Rabobank scales up Video Banking to 15,000 advisors with 24sessions and Genesys
Article
May 19, 2022 3:49:56 PM

Big news about our collaboration with Rabobank! The Netherlands’ second ...

Key integrations to seamlessly fit 24sessions into your workflows

It can be hard to create long-lasting business value from technology for Customer Engagement if you’re using it as a …

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Trends in video technology for remote advice [in 2022]

These past 2 years, businesses in basically every industry have – to one degree or another – made the switch …

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The 4 maturity factors we used for our Video Banking benchmark

Video calling has established itself as a key channel in omni-channel customer communication across organisations. Especially since the start of …

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GDPR compliance for video calling and recording video calls with clients

For 36% of CX leaders, one of their top 3 priorities in 2021 was ‘upgrading customer data privacy tools and …

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6 compliance factors to take into account for video calls with customers

If you’re using video calls for customer interaction, then you’re most likely talking to customers about personal matters. And you …

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Benefits of video banking

Video banking brings great benefits for banks looking to offer remote financial advice in a personal way. It establishes a …

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What is video banking?

Video banking is when customers talk to their bank from home, using their laptop, tablet or smartphone. It uses live …

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Top 6 video call KPIs and their results in 2021

The only way to know if you're generating business value with video calling, is to measure your video call results …

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24sessions 15th fastest growing company in The Netherlands according to Deloitte

We have ranked no. 15 in Deloitte’s Technology Fast 50 award for 2021! Again, after we finished 16th in the …

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Rochdale and 24sessions join forces to offer remote inspections via video

We’re thrilled to announce a new client and use case. Housing corporation Rochdale has launched video contact for remote inspections …

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4 Product Updates to improve omni-channel customer engagement

Signed, sealed, delivered. We’re ready to release not 1, not 2, but 4 Product Updates that we’ve been preparing for …

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Holland & Barrett delivers personal online Retail Experiences with live video calls

You might have come across them in our Retail webinar already - we’re happy to welcome international retailer Holland & …

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What is co-browsing and how does it work for customer interaction?

Co-browsing is short for 'collaborating browsing' - simultaneously navigating the same web page with your customer. We all know the …

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5 reasons why video calling with customers is here to stay

Video calling has become the new normal for businesses worldwide. That's one clearly established consequence of the pandemic. And companies …

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Video calls help pension conductor Blue Sky Group to better understand customer's needs

Personal contact with pension fund participants is becoming increasingly important, also for Blue Sky Group, a conductor managing the pension …

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The 5 crucial criteria of technology for video customer contact

Are you looking to leverage video calls as a channel for customer interaction? Then why can’t you just use the …

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Rabobank launches video calling for SME business loans

We’re excited to share a new use case at Rabobank! The Dutch multinational bank has launched video calling for business …

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5 challenges banks need to overcome to get Digital Banking right

Traditional banks might have massively accelerated their digital transformation in 2020 - they’re only at 1% of the digital game …

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Big news: 24sessions is joining MessageBird

We are very thrilled to announce that 24sessions has been acquired by MessageBird, the world’s leader in Omnichannel Communications! 5 …

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