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5 reasons why video calling with customers is here to stay
Article
Jun 24, 2021 2:37:00 PM

Video calling has become the new normal for businesses worldwide. That's ...

The 5 crucial criteria of technology for video customer contact

Are you looking to leverage video calls as a channel for customer interaction? Then why can’t you just use the …

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How co-browsing makes remote advice to customers more interactive

We all know the frustration of having to try to explain to a customer in words where to click on …

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Key integrations to seamlessly fit 24sessions into your workflows

It can be hard to create long-lasting business value from technology for Customer Engagement if you’re using it as a …

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Rabobank launches video calling for SME business loans

We’re excited to share a new use case at Rabobank! The Dutch multinational bank has launched video calling for business …

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5 challenges banks need to overcome to get Digital Banking right

Traditional banks might have massively accelerated their digital transformation in 2020 - they’re only at 1% of the digital game …

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Big news: 24sessions is joining MessageBird

We are very thrilled to announce that 24sessions has been acquired by MessageBird, the world’s leader in Omnichannel Communications! 5 …

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How to successfully grow video customer contact with our Growth Model

When you’re new to video calling with customers, it can be a challenge to roll it out the right way …

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7 ways to embed video-first customer interactions on your own platforms using our API

In today’s omnichannel world, your customers expect silky smooth customer journeys across channels. And for you to come out of …

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The ROI of video calling: 5 beneficial business results

Rolling out video calls for customer interaction isn’t a simple one-step process - it requires proper planning. But once implemented, …

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Health insurer CZ launches video calling for business clients

We're happy to announce a new customer! Dutch health insurer CZ now offers its B2B clients video calling through 24sessions …

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New: improving group video calls with Grid View

It’s great to see your customer in a full, focused view while you’re on a 1-on-1 video call with them, …

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6 take-aways by Steven Van Belleghem on offering true digital convenience

It’s not just the Godfather. Don’t we all want to make our customers an ‘offer they can’t refuse’? Steven Van …

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Menzis first health insurer to launch video calling for B2C customers

We’re proud to share a new collaboration! Menzis is the first Dutch health insurer to offer its customers video calling …

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Level up your client meetings through the power of AI

Due to the pandemic, you might have lost sight of your customers a bit. For 2021, it’s essential to focus …

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New: Add video-first customer experiences to Amazon Connect

We’re introducing a new integration of 24sessions with Amazon Connect. This new integration enables Amazon Connect users to create the …

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Qredits launches business loan applications via video

We're proudly sharing the news of our collaboration with Dutch credit provider Qredits! After a pilot phase, Qredits has now …

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Prioritize high-value interactions with value-based routing

Do you allow customers to schedule appointments with your agents directly from your website? Most organisations do. Then you also …

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24sessions 16th fastest growing company in The Netherlands according to Deloitte

We’re thrilled to announce that we have ranked no. 16 in Deloitte’s 2020 Technology Fast 50 award! This means 24sessions …

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5 bold statements on Retail Banking by Dutch SNS Bank

When SNS and 24sessions first met 12 years ago, Ronald Pieters was quite sceptical about video banking. He saw it …

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