Top 6 reasons why you should enable Video Customer Service for Contact Centers
In today’s age of digital transformation, technology is constantly evolving and changing the way modern companies do business. Whether it’s …
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These past 2 years, businesses in basically every industry have – to one ...
by Lisanne Buisman, on May 27, 2022 9:51:00 AM
In today’s age of digital transformation, technology is constantly evolving and changing the way modern companies do business. Whether it’s …
by Lisanne Buisman, on May 19, 2022 3:49:56 PM
Big news about our collaboration with Rabobank! The Netherlands’ second largest bank has scaled up Video Banking centrally to all …
by Lisanne Buisman, on May 19, 2022 3:47:03 PM
It can be hard to create long-lasting business value from technology for Customer Engagement if you’re using it as a …
by Lisanne Buisman, on Apr 4, 2022 11:38:32 AM
For 36% of CX leaders, one of their top 3 priorities in 2021 was ‘upgrading customer data privacy tools and …
by Lisanne Buisman, on Mar 31, 2022 4:09:09 PM
If you’re using video calls for customer interaction, then you’re most likely talking to customers about personal matters. And you …
by Lisanne Buisman, on Mar 31, 2022 3:58:38 PM
Video banking brings great benefits for banks looking to offer remote financial advice in a personal way. It establishes a …
by Lisanne Buisman, on Mar 31, 2022 3:31:05 PM
Video banking is when customers talk to their bank from home, using their laptop, tablet or smartphone. It uses live …
by Lisanne Buisman, on Dec 16, 2021 4:28:41 PM
The only way to know if you're generating business value with video calling, is to measure your video call results …
by Lisanne Buisman, on Nov 10, 2021 10:27:04 AM
We have ranked no. 15 in Deloitte’s Technology Fast 50 award for 2021! Again, after we finished 16th in the …
by Lisanne Buisman, on Oct 13, 2021 6:39:26 PM
We’re thrilled to announce a new client and use case. Housing corporation Rochdale has launched video contact for remote inspections …
by Lisanne Buisman, on Oct 6, 2021 2:08:24 PM
Signed, sealed, delivered. We’re ready to release not 1, not 2, but 4 Product Updates that we’ve been preparing for …
by Lisanne Buisman, on Sep 16, 2021 1:25:38 PM
You might have come across them in our Retail webinar already - we’re happy to welcome international retailer Holland & …
by Lisanne Buisman, on Sep 16, 2021 1:11:21 PM
Co-browsing is short for 'collaborating browsing' - simultaneously navigating the same web page with your customer. We all know the …
by Lisanne Buisman, on Sep 2, 2021 11:17:00 AM
Video calling has become the new normal for businesses worldwide. That's one clearly established consequence of the pandemic. And companies …
by Lisanne Buisman, on Aug 24, 2021 5:11:30 PM
Personal contact with pension fund participants is becoming increasingly important, also for Blue Sky Group, a conductor managing the pension …
by Lisanne Buisman, on May 27, 2021 5:26:25 PM
Are you looking to leverage video calls as a channel for customer interaction? Then why can’t you just use the …
by Lisanne Buisman, on Apr 21, 2021 2:14:55 PM
We’re excited to share a new use case at Rabobank! The Dutch multinational bank has launched video calling for business …
by Lisanne Buisman, on Apr 19, 2021 10:00:07 AM
Traditional banks might have massively accelerated their digital transformation in 2020 - they’re only at 1% of the digital game …
by Rutger Teunissen, on Mar 30, 2021 12:50:53 PM
We are very thrilled to announce that 24sessions has been acquired by MessageBird, the world’s leader in Omnichannel Communications! 5 …
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