We all know the frustration of having to try to explain to a customer in words where to click on …

Video calling has become the new normal for businesses worldwide. That's one clearly established consequence of the pandemic. And companies …

Personal contact with pension fund participants is becoming increasingly important, also for Blue Sky Group, a conductor managing the pension …

Are you looking to leverage video calls as a channel for customer interaction? Then why can’t you just use the …

It can be hard to create long-lasting business value from technology for Customer Engagement if you’re using it as a …

We’re excited to share a new use case at Rabobank! The Dutch multinational bank has launched video calling for business …

Traditional banks might have massively accelerated their digital transformation in 2020 - they’re only at 1% of the digital game …

When you’re new to video calling with customers, it can be a challenge to roll it out the right way …

In today’s omnichannel world, your customers expect silky smooth customer journeys across channels. And for you to come out of …

Rolling out video calls for customer interaction isn’t a simple one-step process - it requires proper planning. But once implemented, …

We're happy to announce a new customer! Dutch health insurer CZ now offers its B2B clients video calling through 24sessions …

It’s great to see your customer in a full, focused view while you’re on a 1-on-1 video call with them, …

It’s not just the Godfather. Don’t we all want to make our customers an ‘offer they can’t refuse’? Steven Van …

We’re proud to share a new collaboration! Menzis is the first Dutch health insurer to offer its customers video calling …

Due to the pandemic, you might have lost sight of your customers a bit. For 2021, it’s essential to focus …

We're proudly sharing the news of our collaboration with Dutch credit provider Qredits! After a pilot phase, Qredits has now …

Do you allow customers to schedule appointments with your agents directly from your website? Most organisations do. Then you also …

We’re thrilled to announce that we have ranked no. 16 in Deloitte’s 2020 Technology Fast 50 award! This means 24sessions …

When SNS and 24sessions first met 12 years ago, Ronald Pieters was quite sceptical about video banking. He saw it …