It's official! We have signed a partnership agreement with Frontline Solutions. As video calling with customers continues to grow in the Dutch market for Customer Contact technology, Frontline Solutions was looking for a solution to start offering video calls for customer interaction. Our new partnership became official last week after General Director of Frontline Solutions Hans Reuver and our own CEO Rutger Teunissen signed the agreement.
A consistent Customer Experience
Video calling fits perfectly in an omni-channel contact strategy, which delivers a consistent and seamless Customer Journey across channels. By integrating CX video calls into your CRM system, you make it possible to add features to your own applications, like booking forms, a calendar integration or customer reviews.
Video calling enables personal customer contact
Hans Reuver, General Director at Frontline Solutions, about the choice to collaborate with 24sessions:
"For customers looking to get in touch with an organisation, 24sessions is very user-friendly. With just 1 click on a link, clients start the video call with an agent. And thanks to the face-to-face contact it offers, video calling is very suitable for explaining more complex matters clearly. And besides that, security is an important criterium for us and our clients. 24sessions is GDPR proof and compliant with ISO 27001 and PCI, we can be sure security is being taken care of."
Joining forces with Frontline Solutions
CEO at 24sessions, Rutger Teunissen, is just as pleased about the partnership with Frontline Solutions:
"Video calling adds a lot of value for Contact Centers. Our technology has been built for customer contact. Talking to customers via video is especially suitable for more complex questions, as it allows for just that bit of extra personal explanation. On top of the simple User Experience, we support and train our clients in how to implement video calling. Professional support really makes a difference in making video customer contact successful and scaleable as a new channel. We feel proud to join forces with Frontline's many years of experience."
Both the agent and the customer can hop on a video call in 1 simple click with 24sessions - in a secure environment. We've seen from experience how such an easy-to-use experience results in higher customer satisfaction and better conversion rates for video calls.
Like to know more?
🇳🇱 Speak Dutch? Here's a video with more background to the 24sessions-Frontline Solutions partnership: