How to successfully grow video customer contact with our Growth Model
When you’re new to video calling with customers, it can be a challenge to roll it out the right way …
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Receive news about our product, team, and customers every month.
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Receive news about our product, team, and customers every month.
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Receive news about our product, team, and customers every month.
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by Lisanne Buisman, on Mar 8, 2021 4:34:39 PM
When you’re new to video calling with customers, it can be a challenge to roll it out the right way …
by Lisanne Buisman, on Feb 24, 2021 4:24:46 PM
In today’s omnichannel world, your customers expect silky smooth customer journeys across channels. And for you to come out of …
by Lisanne Buisman, on Feb 1, 2021 5:30:00 PM
Rolling out video calls for customer interaction isn’t a simple one-step process - it requires proper planning. But once implemented, …
by Lisanne Buisman, on Jan 18, 2021 8:58:00 AM
We're happy to announce a new customer! Dutch health insurer CZ now offers its B2B clients video calling through 24sessions …
by Lisanne Buisman, on Jan 14, 2021 2:45:00 PM
It’s great to see your customer in a full, focused view while you’re on a 1-on-1 video call with them, …
by Lisanne Buisman, on Jan 7, 2021 5:13:49 PM
It’s not just the Godfather. Don’t we all want to make our customers an ‘offer they can’t refuse’? Steven Van …
by Lisanne Buisman, on Dec 29, 2020 4:22:08 PM
We’re proud to share a new collaboration! Menzis is the first Dutch health insurer to offer its customers video calling …
by Lisanne Buisman, on Dec 11, 2020 2:29:08 PM
Due to the pandemic, you might have lost sight of your customers a bit. For 2022, it’s essential to focus …
by Rutger Teunissen, on Dec 10, 2020 12:33:42 PM
We’re introducing a new integration of 24sessions with Amazon Connect. This new integration enables Amazon Connect users to create the …
by Lisanne Buisman, on Nov 30, 2020 12:55:57 PM
We're proudly sharing the news of our collaboration with Dutch credit provider Qredits! After a pilot phase, Qredits has now …
by Lisanne Buisman, on Nov 27, 2020 4:17:00 PM
Do you allow customers to schedule appointments with your agents directly from your website? Most organisations do. Then you also …
by Lisanne Buisman, on Nov 20, 2020 9:23:31 AM
When SNS and 24sessions first met 12 years ago, Ronald Pieters was quite sceptical about video banking. He saw it …
by Lisanne Buisman, on Nov 19, 2020 10:50:19 AM
Great news for our Genesys integrators! You can now have scheduled video interactions right from your Genesys Cloud environment. A …
by Lisanne Buisman, on Nov 10, 2020 4:57:50 PM
Consumers increasingly prefer (and need) online channels, also for filling out and signing official documents. And this year even the …
by Lisanne Buisman, on Nov 9, 2020 1:58:09 PM
Hopping on a video call with customers in one single click is already pretty great. But wouldn’t it be amazing …
by Lisanne Buisman, on Oct 27, 2020 4:41:54 PM
We’re proud to announce that since April 2020, we’ve welcomed SNS Bank as our new client in Video Banking. The …
by Lisanne Buisman, on Sep 29, 2020 6:48:06 PM
Are you looking to start offering your clients remote video calls? Great! CX video calling brings proven results for customer …
by Rutger Teunissen, on Sep 1, 2020 6:11:32 PM
Should you use CX video calling in the Contact Center? When I talk to industry analysts and veterans I see …
by Lisanne Buisman, on Aug 31, 2020 6:20:25 PM
It's official! We have signed a partnership agreement with Frontline Solutions. As video calling with customers continues to grow in …
by Lisanne Buisman, on Jul 27, 2020 6:51:57 PM
On our first podcast episode, we connect with Koen Vandendriessche, Commercial Director at Partena health insurance in Belgium. He shares …
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