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Rabobank launches video calling for SME business loans

We’re excited to share a new use case at Rabobank! The Dutch multinational bank has launched video calling for business loans - i.e. B2B clients can now apply for a loan via a 24sessions video call.

To apply for a small-to-medium business loan, clients can now schedule a video call with Rabobank’s SME account managers. It was already possible for B2C customers to book a video call to enquire about a mortgage loan at Rabobank. Now, the bank is opening video contact to the B2B market, too.
 

video-calling-for-business-loans_Rabobank

 

Applying for an SME business loan via a video call

 
Entrepreneurs looking to secure a business loan of up to 1 million euros can now book a video call with a Rabobank account manager - to apply for a loan directly, but also to have any questions they might have about the application answered. 

Entrepreneurs either apply for a loan or first request an introductory call via a form on the Rabobank website. They are then called back by an account manager within 2 business days to schedule a video meeting. During the video call, the account manager and applicant go through the loan application together - or discuss more complex questions that an SME owner might have.

Rabobank currently has video calling for business loans rolled out to 120 SME account managers.
 

Book-video-call-to-apply-for-business-loan_Rabobank

 

Benefits of video calling for a business loan


The launch of video calling for SME loans is part of a project to digitise and centralise loan applications at Rabobank. Previously, account managers travelled to the customer for a physical appointment. 

With the new digital loan application process customers get to talk to an account manager just as personally as meeting at a local office. But the benefits are that video calling saves them both travel time, and - thanks to a user-friendly online Customer Journey - makes the application process a lot faster, increasing conversions.

Plus, screen sharing makes it easier for Rabobank advisors to take clients through documents, and explain more complex topics during the video call.

“Had a great conversation, crystal clear. Could share all relevant documents with the advisor. Video calling is convenient and a big time-saver."  - Entrepreneur about video calling with Rabobank Business

 

More on Video Banking and Rabobank


Like to discover more ways to use video calling for both B2C and B2B customer contact? 

Learn more about Video Banking & our Rabobank case study here >

Blog_video-banking_download-Rabobank-case-5000-agents
 

Topics:ClientsBanking

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