Rolling out video calls for customer interaction isn’t a simple one-step process - it requires proper planning. But once implemented, …

Great news for our Genesys integrators! You can now have scheduled video interactions right from your Genesys Cloud environment. A …

Should you use CX video calling in the Contact Center? When I talk to industry analysts and veterans I see …

Video calling in action at Schiphol Airport's new self-service information points. With the summer holidays taking off, we have big …