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What is co-browsing and how does it work for customer interaction?
Article
Sep 16, 2021 1:11:21 PM

We all know the frustration of having to try to explain to a customer in ...

Key integrations to seamlessly fit 24sessions into your workflows

It can be hard to create long-lasting business value from technology for Customer Engagement if you’re using it as a …

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7 ways to embed video-first customer interactions on your own platforms using our API

In today’s omnichannel world, your customers expect silky smooth customer journeys across channels. And for you to come out of …

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New: improving group video calls with Grid View

It’s great to see your customer in a full, focused view while you’re on a 1-on-1 video call with them, …

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Level up your client meetings through the power of AI

Due to the pandemic, you might have lost sight of your customers a bit. For 2021, it’s essential to focus …

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New: Add video-first customer experiences to Amazon Connect

We’re introducing a new integration of 24sessions with Amazon Connect. This new integration enables Amazon Connect users to create the …

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Prioritize high-value interactions with value-based routing

Do you allow customers to schedule appointments with your agents directly from your website? Most organisations do. Then you also …

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Streamline your Contact Center with our Genesys Cloud integration

Great news for our Genesys integrators! You can now have scheduled video interactions right from your Genesys Cloud environment. A …

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Provide seamless customer journeys with Embeddable video

Hopping on a video call with customers in one single click is already pretty great. But wouldn’t it be amazing …

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Big Five fall updates: 5 new features to boost visual engagement

Coming to you in 2020-2021… Loads and loads of new 24sessions features! Ready? We’re releasing co-browsing, embeddable video, conversation intelligence …

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Improving CX video calls with our new Meeting Room 3.0

Welcome to a better way of video calling with customers. We are releasing the new 24sessions meeting room! We’ve reimagined …

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24sessions Now Available on Genesys Appfoundry

24sessions’ video calling solution is now available on Genesys AppFoundry, a dedicated customer experience marketplace. The 24sessions integration with the …

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5 Reasons to use WebRTC for customer interaction

An increasing number of companies have discovered the power of digital and the value of offering video calls. The next …

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