It can be hard to create long-lasting business value from technology for Customer Engagement if you’re using it as a …

In today’s omnichannel world, your customers expect silky smooth customer journeys across channels. And for you to come out of …

It’s great to see your customer in a full, focused view while you’re on a 1-on-1 video call with them, …

Due to the pandemic, you might have lost sight of your customers a bit. For 2021, it’s essential to focus …

We’re introducing a new integration of 24sessions with Amazon Connect. This new integration enables Amazon Connect users to create the …

Do you allow customers to schedule appointments with your agents directly from your website? Most organisations do. Then you also …

Great news for our Genesys integrators! You can now have scheduled video interactions right from your Genesys Cloud environment. A …

Hopping on a video call with customers in one single click is already pretty great. But wouldn’t it be amazing …

Coming to you in 2020-2021… Loads and loads of new 24sessions features! Ready? We’re releasing co-browsing, embeddable video, conversation intelligence …

Welcome to a better way of video calling with customers. We are releasing the new 24sessions meeting room! We’ve reimagined …

24sessions’ video calling solution is now available on Genesys AppFoundry, a dedicated customer experience marketplace. The 24sessions integration with the …

An increasing number of companies have discovered the power of digital and the value of offering video calls. The next …