Top 6 video call KPIs and their results in 2021
The only way to know if you're generating business value with video calling, is to measure your video call results …
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It can be hard to create long-lasting business value from technology for ...
by Lisanne Buisman, on Dec 16, 2021 4:28:41 PM
The only way to know if you're generating business value with video calling, is to measure your video call results …
by Lisanne Buisman, on Oct 6, 2021 2:08:24 PM
Signed, sealed, delivered. We’re ready to release not 1, not 2, but 4 Product Updates that we’ve been preparing for …
by Lisanne Buisman, on Sep 16, 2021 1:11:21 PM
Co-browsing is short for 'collaborating browsing' - simultaneously navigating the same web page with your customer. We all know the …
by Lisanne Buisman, on Feb 24, 2021 4:24:46 PM
In today’s omnichannel world, your customers expect silky smooth customer journeys across channels. And for you to come out of …
by Lisanne Buisman, on Jan 14, 2021 2:45:00 PM
It’s great to see your customer in a full, focused view while you’re on a 1-on-1 video call with them, …
by Lisanne Buisman, on Dec 11, 2020 2:29:08 PM
Due to the pandemic, you might have lost sight of your customers a bit. For 2022, it’s essential to focus …
by Rutger Teunissen, on Dec 10, 2020 12:33:42 PM
We’re introducing a new integration of 24sessions with Amazon Connect. This new integration enables Amazon Connect users to create the …
by Lisanne Buisman, on Nov 27, 2020 4:17:00 PM
Do you allow customers to schedule appointments with your agents directly from your website? Most organisations do. Then you also …
by Lisanne Buisman, on Nov 19, 2020 10:50:19 AM
Great news for our Genesys integrators! You can now have scheduled video interactions right from your Genesys Cloud environment. A …
by Lisanne Buisman, on Nov 9, 2020 1:58:09 PM
Hopping on a video call with customers in one single click is already pretty great. But wouldn’t it be amazing …
by Lisanne Buisman, on Jun 12, 2020 4:18:42 PM
Welcome to a better way of video calling with customers. We are releasing the new 24sessions meeting room! We’ve reimagined …
by Esmee To, on Apr 16, 2019 1:58:21 PM
More and more companies have discovered the power of digital, and the value of offering video calls. The next question …
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