Video calling has established itself as a key channel in omni-channel customer communication across organisations. Especially since the start of …

Video calling has become the new normal for businesses worldwide. That's one clearly established consequence of the pandemic. And companies …

It’s not just the Godfather. Don’t we all want to make our customers an ‘offer they can’t refuse’? Steven Van …

Due to the pandemic, you might have lost sight of your customers a bit. For 2022, it’s essential to focus …

We used to say video calling with customers was the next gen channel for customer interaction - lurking right outside …

Nothing beats face-to-face. But even if it’s not in person, digital customer contact can still be personal. Video calling is …

The current situation regarding coronavirus means organisations are making quick yet calculated moves to maintain business continuity, while securing their …

Every business worldwide is impacted by the outbreak of the COVID-19 coronavirus. But especially if your service depends on in-person …

You know about video banking and the benefits it can bring both to your customers and to your organisation. But …

If you’re looking to start rolling out video banking, there are 2 possible strategies to adopt: you can take a …

On June 20, 2019 we organized our annual event Connect19. With 70+ attendees from over 40 different companies, 9 speakers, …