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CASE STUDY

Menzis: personal health care advice via video

Learn how Dutch health insurer Menzis boosts NPS and improves internal workflows with 1-to-1 video advice tailored to the customer's personal situation. Get the case study >

  • Discover the 3 health insurance use cases for which Menzis offers video calls
  • See how video calling is smartly integrated in several online Customer Journeys on the Menzis website
  • How the health insurer boosts Customer Satisfaction on video calls to +29 NPS, the highest of all its service channels

DOWNLOAD THE CASE STUDY 👇

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Menzis, one of the largest health insurers in the Netherlands, was looking for a new digital channel to offer customers personal advice online at the right touchpoints.

So they turned to video calls, with success.

Learn how Menzis has implemented 1-to-1 video advice with a health insurance advisor on different health-related topics - to always give customers an answer tailored to their personal situation. The insurer has smartly integrated video calling in online Customer Journeys, boosting NPS to +29 and streamlining internal workflows.  

 

Download the case study