Menzis: personal health care advice via video

 
Menzis, one of the largest health insurers in the Netherlands, was looking for a new digital channel to offer customers personal advice online at the right touchpoints.

So they turned to video calls, with success.

Learn how Menzis has implemented 1-to-1 video advice with a health insurance advisor on different health-related topics - to always give customers an answer tailored to their personal situation. The insurer has smartly integrated video calling in online Customer Journeys, boosting NPS to +29 and streamlining internal workflows.