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CASE STUDY
Learn how Dutch health insurer Menzis boosts NPS and improves internal workflows with 1-to-1 video advice tailored to the customer's personal situation. Get the case study >
Menzis, one of the largest health insurers in the Netherlands, was looking for a new digital channel to offer customers personal advice online at the right touchpoints.
So they turned to video calls, with success.
Learn how Menzis has implemented 1-to-1 video advice with a health insurance advisor on different health-related topics - to always give customers an answer tailored to their personal situation. The insurer has smartly integrated video calling in online Customer Journeys, boosting NPS to +29 and streamlining internal workflows.
Trompenburgstraat 2C
1079 TX Amsterdam
T: +31 (0) 20 210 1229