- About Us
Interact together with your customers while keeping individual control. See exactly what they see by collaboratively browsing the same web-page together, and solve complex queries and issues faster by performing actions on their end.
The visual guidance in their own browser screen makes it less confusing for the customer and way quicker for me. The ability to hide certain information on-screen is something we weren't able to do with just screen sharing alone.
Co-browsing adds value to your customer interactions in two ways:
First, by allowing your agents to connect collaboratively with customers who are stuck or need help filling in a form, finalizing a process, or going through a vast catalogue of products and configurations. With co-browsing you literally browse the same web page and can both move your mouse, click and type on the same page.
Second, within the 24sessions co-browsing settings you can choose what specific information on that page should not be viewable or clickable by the agent. This is particularly relevant if you want to assist customers on pages that contain sensitive information such as bank account details.
Reduce resolution time
Increase efficiency and solve customer queries at light-speed by instantly collaborating in their resolution.
Increase remote sales productivity
Boost conversions and fight cart abandonment by turning your website from a static sales tool into an interactive one that converts through visual engagement.
Exceed customer expectations
Avoid misunderstandings or playing endless question games. By guiding your customers through complex information, forms, or processes in real-time, you’ll reduce customer effort and increase customer satisfaction.
Gain new insights
Continuously improve your customer journey by observing the customer’s issue in real time and identifying common roadblocks and drop-off points.
Work and collaborate directly with your customers to discuss opportunities.
With co-browsing software, advisors can use the power of visual engagement to nurture customer loyalty, trust, and satisfaction, while having more effective conversations.
We all know how annoying it is to get stuck in the middle of a flow. Co-browsing software allows you to instantly take over your customer’s screen and conduct the necessary actions to solve any technical issues in a secure and safe environment that safeguards their information.
Sales teams and virtual shop assistants can increase conversions and profitability along the customer journey by actively guiding the customer through the shopping process and configurations, for example, by adding items to their basket.
Easily start a co-browsing session:
While sharing your screen during a customer video call you might need to escalate the conversation into a co-browsing session due to its unique capabilities.
By adding a code snippet into your website, app, or specific page, customers can instantly start a co-browsing session with you.
Already on the phone or in a chat? You can also just drop a unique co-browsing link to start an instant session.
Mask any sensitive and personal information
With 24sessions’ co-browsing software there is no risk of sharing confidential information from your desktop, other apps, or browser windows because it’s designed for highly secure environments. It allows insurers, banks, and other larger organizations that manage sensitive and personal data to collaborate with customers in trust-worthy domains and applications they own, while configuring masking for specific fields.
Go where generic video conferencing tools like Zoom or Teams can't
Our customer-first co-browsing software allows two-way collaboration between customer and agent, who can simultaneously navigate and interact on the same web-page. In addition, co-browsing reduces the security risk of sharing any sensitive or personal information by allowing to mask or hide specific fields.
Take customer interaction to the next level by complementing co-browsing technology with features such as video calling, chat or screen-sharing.