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              Interactive Demo

              Product

                
              Configurable video journeys
              Co-browsing
              Embedded
              Latest features >
               
               
               

                Benefits

                  Services

                  Get email updates

                  Receive news about our product, team, and customers every month.

                  Solutions

                  Learn how video calling with customers is implemented on a wide range of industries. 
                   

                   

                    Industries

                      Partners

                      Get email updates

                      Receive news about our product, team, and customers every month.

                      Resources

                      Read, watch and learn everything 
                      there is to know about 24sessions.
                       

                       

                        Content

                          More

                          Get email updates

                          Receive news about our product, team, and customers every month.

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                          Interactive Demo

                          Guide your customers interactively with co-browsing

                          Interact together with your customers while keeping individual control. Use our secure co-browsing technology to browse the same web page together with your customer, and  see exactly what they see. So you can solve complex queries faster, collaboratively.

                          BOOK INTERACTIVE DEMO
                          Illustration of a man and a woman using co-browsing software during a video call

                          The visual guidance in a customer's own browser screen makes it less confusing for them, and way quicker for me. The ability to hide certain information on-screen is something we weren't able to do with just screen sharing alone.

                          Senior Advisor
                          Large European insurance company
                          24sessions-client-logos-2021_v2

                          Add value to your customer interactions

                          Make more impact in every interaction with co-browsing

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                          Reduce resolution time

                          Increase efficiency and solve customer queries at light-speed by instantly collaborating in their resolution. 

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                          Increase remote sales productivity

                          Boost conversions and fight cart abandonment by turning your website from a static sales tool into an interactive one that converts through visual engagement.

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                          Exceed customer expectations

                          Avoid misunderstandings or playing endless question games. By guiding your customers through complex information, forms, or processes in real-time, you’ll reduce customer effort and increase customer satisfaction.

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                          Gain new insights


                          Continuously improve your customer journey by observing the customer’s issue in real time and identifying common roadblocks and drop-off points.

                          How can co-browsing benefit your business ?
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                          Better advice

                          Work and collaborate directly with your customers to discuss opportunities.
                          With co-browsing software, advisors can use the power of visual engagement to nurture customer loyalty, trust, and satisfaction, while having more effective conversations.

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                          Better support

                          We all know how annoying it is to get stuck in the middle of a flow. Co-browsing software allows you to instantly take over your customer’s screen and conduct the necessary actions to solve any technical issues in a secure and safe environment that safeguards their information. 

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                          Better selling

                          Sales teams and virtual shop assistants can increase conversions and profitability along the customer journey by actively guiding the customer through the shopping process and configurations, for example, by adding items to their basket.

                          Book an interactive Demo

                          Illustration of how to start a co-browsing session with customers

                          Real-time collaboration with your customers is just one click away

                          Easily start a co-browsing session:

                          1. From a planned video call

                            While sharing your screen during a customer video call you might need to escalate the conversation into a co-browsing session due to its unique capabilities. 

                          2. From a standalone widget

                            By adding a code snippet into your website, app, or specific page, customers can instantly start a co-browsing session with you.  

                          3. By sharing a unique co-browsing link

                            Already on the phone or in a chat? You can also just drop a unique co-browsing link to start an instant session.  

                          Safeguard your customer's privacy 🔐

                          Mask any sensitive and personal information

                          With 24sessions’ co-browsing software there is no risk of sharing confidential information from your desktop, other apps, or browser windows because it’s designed for highly secure environments. It allows insurers, banks, and other larger organizations that manage sensitive and personal data to collaborate with customers in trust-worthy domains and applications they own, while configuring masking for specific fields.
                          Illustration of data-masking in co-browsing software
                          Why co-browsing with 24sessions?

                          Go where generic video conferencing tools like Zoom or Teams can't

                          Our customer-first co-browsing software allows two-way collaboration between customer and agent, who can simultaneously navigate and interact on the same web-page.  In addition, co-browsing reduces the security risk of sharing any sensitive or personal information by allowing to mask or hide specific fields.  
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                          Interactive

                          Guide your customers by clicking, drawing, pointing, highlighting or drawing on your customers’ screen in real time. 

                          More on video customer interaction >

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                          Fully Customizable

                          Easily integrate co-browsing within your own platform by customizing the widget to your brand’s look and feel.

                          More on customizable video calls >

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                          No Downloads

                          24sessions co-browsing technology is completely browser based. Forget the hassle of downloading and installing any software.

                          More on browser-based >

                           

                          Make customer engagement as interactive as you like

                          Take customer interaction to the next level by complementing co-browsing technology with features such as video calling, chat or screen-sharing.

                          See more features >
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                          Ready to start co-browsing?

                          Discover our secure co-browsing solution for customer engagement today. 
                          Fill in your details and book an interactive demo with one of our experts.