- About Us
Interact together with your customers while keeping individual control. Use our secure co-browsing technology to browse the same web page together with your customer, and see exactly what they see. So you can solve complex queries faster, collaboratively.
The visual guidance on a customer's own browser screen makes it less confusing for them, and way quicker for me. The ability to hide certain information on-screen is something we weren't able to do with just screen sharing alone.
Turn digital customer interactions into personal experiences. First, by allowing your agents to connect collaboratively with customers who are stuck or need help filling in a form, finalizing a process, or going through a vast catalogue of products and configurations. With co-browsing you literally browse the same web page and can both move your mouse, click and type on the same page.
And second, our secure co-browsing technology allows you to select specific information on a page which should not be viewable or clickable by the agent. This is particularly relevant if you want to assist customers on pages that contain sensitive information such as bank account details.
Reduce resolution time
Increase efficiency and solve customer queries at light-speed by instantly collaborating in their resolution.
Increase remote sales productivity
Boost conversions and fight cart abandonment by turning your website from a static sales tool into an interactive one that converts through visual engagement.
Exceed customer expectations
Avoid misunderstandings or playing endless question games. By guiding your customers through complex information, forms, or processes in real-time, you’ll reduce customer effort and increase customer satisfaction.
Gain new insights
Continuously improve your customer journey by observing the customer’s issue in real time and identifying common roadblocks and drop-off points.
Work and collaborate directly with your customers to discuss opportunities.
With co-browsing software, advisors can use the power of visual engagement to nurture customer loyalty, trust, and satisfaction, while having more effective conversations.
We all know how annoying it is to get stuck in the middle of a flow. Co-browsing software allows you to instantly take over your customer’s screen and conduct the necessary actions to solve any technical issues in a secure and safe environment that safeguards their information.
Sales teams and virtual shop assistants can increase conversions and profitability along the customer journey by actively guiding the customer through the shopping process and configurations, for example, by adding items to their basket.
From the web pages that you have installed co-browsing on, customers can start a co-browse session in 2 steps - by clicking a widget and entering an access key.
Talking to a customer via chat or phone who needs visual guidance? Share the URL of a cobrowse-enabled web page, and instantly start co-browsing.
Already on a video call with a customer? Offer to start a co-browse session instead of screen sharing, so you can guide them on a web page interactively.
Mask any sensitive and personal information
With 24sessions’ co-browsing software there is no risk of sharing confidential information from your desktop, other apps, or browser windows because it’s designed for highly secure environments. It allows insurers, banks, and other larger organizations that manage sensitive and personal data to collaborate with customers in trust-worthy domains and applications they own, while configuring masking for specific fields.
Go where generic video conferencing tools like Zoom or Teams can't
Our customer-first co-browsing software allows two-way collaboration between customer and agent, who can simultaneously navigate and interact on the same web-page. In addition, co-browsing reduces the security risk of sharing any sensitive or personal information by allowing to mask or hide specific fields.
Co-browsing is interactive and works two ways: the customer and agent browse a web page together, at the same time. Screen sharing, on the other hand, is one-way sharing: either the customer or the agent shares their screen.
Plus, co-browsing works only on web pages that the co-browse code is installed on, whereas screen sharing allows participants to share their entire screen. Read more about the difference between co-browsing and screen sharing here.
Your agents can (1) escalate to co-browsing from a chat conversation, phone call, or other messaging, (2) start co-browsing from a live video call, or (3) schedule a co-browse session at a later date.
Then there are 2 ways to launch a co-browse session in 24sessions:
Yes, 24sessions co-browsing allows you to type, draw, point, click and scroll on the web page shared with your customer.
However, you can configure which co-browsing actions you want to enable: draw, type AND click, or just 1 or 2 of these options.
Yes, our co-browsing technology works after you install an HTML code on specific web pages. 24sessions uses Document Object Model (DOM), the most secure co-browse technology.
A co-browse session can only be started after the customer gives permission and enters a unique 12-digit access key. Both the customer and the agent can choose to stop co-browsing at any time.
You can also mask specific fields on a web page to hide sensitive customer data from the agent’s view. Simply block these elements from a CSS class on the web page you’ve installed co-browsing on.
No, you select which web page(s) agents and customers can co-browse on, and what information is shown during co-browsing, by installing a co-browse HTML code.
You can mask specific fields on the web page that you install co-browsing on, to prevent the agent from seeing sensitive customer information like credit card details, a personal identification number or bank account balance.
No, neither the agent nor the customer can take over the other participant’s screen. Co-browsing only allows them to point, type, draw, click and scroll on pre-selected web pages.
Participants can interact with each other, but always keep individual control. The agent as well as the customer can end the co-browsing session at any moment.
No, 24sessions cobrowsing only works on web pages that the co-browse HTML code is installed on beforehand.
Agents only see the information on the pre-selected web page they’re allowed to see – no other tabs, pages, documents or apps, in contrast with screen sharing.
Our co-browse technology works through the browser, using Document Object Model (DOM).
DOM technology only exchanges a representation in HTML of the web page that co-browsing is enabled on between the agent and the customer. This means that agents can see the customer’s view of the web page in HTML, but they cannot get access to a customer’s session cookies, authorization sessions or systems.
In contrast with co-browse software using a virtual browser or proxy, no external server is used and no data like cookies are stored externally.
All browsers are supported, as 24sessions works on browser-based technology using WebRTC.
Yes, 24sessions co-browsing is mobile-friendly and works on all devices without installations, because it is browser-based.
Yes, watch our co-browse demo video at the top of this page, or request a demo with us.