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Customers want contextual and personal experiences. If you don’t live up to their expectations, they will switch to another provider. Contact centers play a critical role in creating experiences that stand out.
Traditionally managed contact centers are more focussed on resolving issues. In contrast, new-age contact centers know how to turn each interaction into a differentiating experience that further builds the customer relationship. To enable agents to create such personal and contextual experiences, add video calls from 24sessions to your omni-channel strategy mix.
Encrypted, ISO 27001, GDPR & trusted by banks and central governments.
Anyone can use 24sessions without training or installing software. Just click a link and go!
Most complete solution in the market. Built-in workflows, booking system, NPS & more.
Our industry experts know how to make video contact successful and guide you every step of the way.
Standard integrations with your CRM, Contact Center and calendar, configurable UI & powerful API.
We love to help. Our customer success team is always available via chat for you and your users.
Video enables you to explain complex topics more efficiently by making a personal connection and sharing your screen. This leads to improved first-time fixes.
Spot opportunities for up and cross-selling, increasing sales revenue.
Exceed customer expectations resulting in avg. +50 NPS.
Arm agents with the right tools & techniques that are easy to work with, to help them perform better.
Do you have questions about this solution or how you can get started with video calling?
Fill-in the form below and one our experts will get back to you as soon as possible.