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Customers want contextual and personal experiences. If you don’t live up to their expectations, they will switch to another provider. Contact centers play a critical role in creating experiences that stand out.
Traditionally managed contact centers are more focussed on resolving issues. In contrast, new-age contact centers know how to turn each interaction into a differentiating experience that further builds the customer relationship. To enable agents to create such personal and contextual experiences, add video calls from 24sessions to your omni-channel strategy mix.
Video enables you to explain complex topics more efficiently by making a personal connection and sharing your screen. This leads to improved first-time fixes.
Spot opportunities for up and cross-selling, increasing sales revenue.
Exceed customer expectations resulting in avg. +50 NPS.
Arm agents with the right tools & techniques that are easy to work with, to help them perform better.
Do you have questions about this solution or how you can get started with video calling?
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