Video calling for contact centers | 24sessions solutions

Customers want contextual and personal experiences. If you don’t live up to their expectations, they will switch to another provider. Contact centers play a critical role in creating experiences that stand out.

Traditionally managed contact centers are more focussed on resolving issues. In contrast, new-age contact centers know how to turn each interaction into a differentiating experience that further builds the customer relationship. To enable agents to create such personal and contextual experiences, add video calls from 24sessions to your omni-channel strategy mix.

Secure

Encrypted, ISO 27001, GDPR & trusted by banks and central governments.
Easy to use

Anyone can use 24sessions without training or installing software. Just click a link and go!
Everything you need (and more)

Most complete solution in the market. Built-in workflows, booking system, NPS & more.
Experts in your industry

Our industry experts know how to make video contact successful and guide you every step of the way.
Fits your organization

Standard integrations with your CRM, Contact Center and calendar, configurable UI & powerful API.
Incredible support

We love to help. Our customer success team is always available via chat for you and your users.

Customer support

Get rid of miscommunications and help customers when your product or service is causing problems through live video. Customers can visualize their situation through their mobile camera. This allows agents to better judge the situation, which increases first-time fixes and boosts customer satisfaction.
Sales

Provide leads, prospects and customers with the best product experience through live demonstrations and online presentations to close deals faster.
Onboarding

Activate new customers through a super-personalized onboarding and assist them to use your product or service in the best way.
Kiosks

Connect consumers in-store with remote agents via kiosks to provide a fast and personal service through video.
Centralized advisory team

Provide prospects and customers with a fast and personal way to deliver advice. Through video calls, organizations can centralize their advisory teams in an efficient way.

There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix.

Jaap Dijkhuizen

Solutions Consultant at Genesys

We collaborate with 24sessions on our advisory services because it’s really user-friendly, works in every browser and requires no downloads. It’s a great way to discuss complex topics like pensions and mortgages. Our sessions receive a 9,3/10 on average.

Robin van den Burg

Managing Director at Aegon Advisory

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Product

Benefits

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Solutions

Industries

Partners

Resources

Content

More

Personalize customer contact through video calls

Why 24sessions?

Secure

Easy to use

Everything you need (and more)

Experts in your industry

Fits your organization

Incredible support

Benefits of video calling

Superior customer experience

Higher sales, stronger customer relationships

Integrate video in your omnichannel mix

How to get started with video calling

Customer support

Sales

Onboarding

Kiosks

Centralized advisory team

Case study Schiphol Airport

Key Results

Higher first-time-right

Higher sales

Increase NPS

Happy agents

Testimonials

Contact our experts

Latest blog articles

Trends in video technology for remote advice [in 2022]

Top 6 reasons why you should enable Video Customer Service for Contact Centers

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