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              Get in touch 

              Product

                
              Configurable video journeys
              Co-browsing
              Embedded
              Latest features >
               
               
               

                Benefits

                  Services

                  Get email updates

                  Receive news about our product, team, and customers every month.

                  Solutions

                  Learn how video calling with customers is implemented on a wide range of industries. 
                   

                   

                    Industries

                      Partners

                      Get email updates

                      Receive news about our product, team, and customers every month.

                      Resources

                      Read, watch and learn everything 
                      there is to know about 24sessions.
                       

                       

                        Content

                          More

                          Get email updates

                          Receive news about our product, team, and customers every month.

                           

                          Drive adoption and successfully scale CX video calling

                          Learn how our Customer Success team helps 93% of customers exceed KPIs. Thanks to our proven model for growth. Discover our Customer Growth model >

                          CX video calling offers new opportunities to create better customer experiences. But in order to make client video calls a scalable success, you need the expertise to get adoption from all different stakeholders in your organisation. Our Customer Team helps you to professionally and successfully implement video calls.

                          The services we offer focus on driving both adoption and performance of video calling, to create a lasting business impact on the long term. Our Customer Success programme consists of 5 phases, and each phase has its own milestones and deliverables.

                          Read more
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                          Strategy & Planning

                          We work in close collaboration with our clients, so we can fully understand your business goals and objectives. This enables us to determine a successful strategy and flexible solutions with measurable KPIs.

                          Growth model

                          To determine the right strategy for our clients, we use a proven model for growth. The Growth Model consists of 10 different factors that influence both the adoption and success of CX video calling. Based on our Growth Model, we help you choose factors to focus on. We then base the rest of the project planning on these growth factors.

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                          Business goals

                          Identify the most important business goals across teams.

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                          Customer proposition

                          Define the value 24sessions can bring to your customers.

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                          Customer journey

                          Blend video calls in existing and new customer journeys.

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                          KPIs

                          Set the right KPIs for all teams involved, e.g. managers, agents, business units.

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                          Onboarding

                          During onboarding, we prepare your team for using video as a new customer interaction channel - not just technically, with guided training as well. We assess the current state of both soft and hard skills and develop a custom onboarding program accordingly.

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                          Technical implementation

                          Configure and setup the 24sessions platform. Do thorough testing and validation.

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                          Infrastructure

                          Setup dedicated video call rooms and select the right hardware to facilitate agents in creating the best video calling experiences. 

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                          User training

                          During several user trainings we activate your teams and put theory into practice. We provide all users with a mix of live training, e-learning, technical training and ongoing coaching - teaching both the soft and hard skills they need to successfully start video calling.  

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                          Jumpstart

                          Start with your first client video calls during selected training days.

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                          Adoption

                          Change doesn’t happen overnight. That’s why our Customer Success program focuses on long-term adoption of CX video calling. Before 24sessions is rolled out, we sit down with you and all stakeholders involved to ensure full employee adoption of the new technology. Together we plant the seeds to make sure your organisation can grow video calling to its maximum potential.

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                          Process integration

                          Based on initial results we integrate video calling into the core work processes and KPIs.

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                          Manager support

                          On top of user training, we offer expert advice to managers. With a Manager Handbook full of best practices and during brainstorm sessions, we support managers and team leads in how to increase adoption of video calling amongst agents or advisors.

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                          Rollout

                          As soon your team has passed all user training, you’re ready to roll out CX video calling. We guide you during every step of the implementation process, both in technical integration and organisational change management.

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                          Integrations

                          Determine the need for integrations with core systems such as your CRM or customer contact solution.

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                          Feature adoption

                          Share success stories and highlight features and ways of working in behavior-based internal campaigns.

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                          Increase traction

                          Accelerate traction by marketing your video CX service to customers and agents.

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                          Technical integration

                          Integrate 24sessions video calling within your omnichannel customer contact architecture.

                          Adopt and Optimize

                          Optimization

                          Our Customer Success Team actively consults you in how to scale out video calling to reach its maximum potential as a new channel for customer interaction. The sky’s the limit. We are committed to making you successful - by sharing best practices, spotting new opportunities for growth and tracking performance.

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                          Performance Reviews

                          Keep track of KPIs and host Quarterly Business Reviews.

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                          Improve outcomes

                          We proactively suggest ways to improve your business outcomes with 24sessions.

                          We collaborate with 24sessions on our advisory services because it’s really user-friendly, works in every browser and requires no downloads. It’s a great way to discuss complex topics like pensions and mortgages. Our sessions receive a 9,3/10 on average.

                          Robin
                          Robin van den Burg
                          Managing Director at Aegon Advisory

                          There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix.

                          Jaap Dijkhuizen Genesys Testimonial
                          Jaap Dijkhuizen
                          Solutions Consultant at Genesys

                          The application of 24sessions is very easy to work with. No downloads are needed for candidates. The implementation went fast and the 24sessions Customer Success team is very flexible. Candidate satisfaction scores of video-interviews are consistently high.

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                          Loes Quinten
                          Manager Recruitment at PostNL

                          The technology and expertise of 24sessions helped us digitize our recruitment process to find the thousands of millennials we recruit yearly.

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                          Wilfried Poorthuis
                          Director at Spotta
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                          Request a Demo

                          Case study Rabobank

                          Download the case to learn how our Customer Success team has helped one of the biggest Dutch banks
                          scale up Video Banking to all 15.000 agents:

                          Rabobank-download-case-study_5000-agents

                          Like to know more about our Customer Program?

                          Request a demo