Video call experiences that 
simplify and improve customer communication.


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Our proven method to grow video as a new customer interaction channel

Learn how 93% of our customers exceed KPIs

Video calling for customer interaction offers new opportunities to create better customer experiences. To help clients implement this new channel in the right way 24sessions offers Customer Success services.

These services consist of 4 phases: Strategizing and planning, Onboarding, Launching and Adopting. Each phase has separate milestones and deliverables. 

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Strategize and Plan@2x

Strategize and Plan

The 24sessions Customer Success team works with our clients to fully understand their business goals and objectives. This enables us to strategize and design custom solutions with measurable KPIs.


Business goals

Identify the most important business goals across teams.


Customer proposition

Define the value 24sessions can bring to your customers.


Customer journey

Blend video calls in existing and new customer journeys.



Set the right KPIs for all teams involved, e.g. managers, agents, business units.

Customer Success - onboard@2x


During onboarding, our Customer Success team introduces your team on how to use video as a new customer interaction channel. We assess the current state of both soft and hard skills and develop a custom onboarding program accordingly.


Technical implementation

Configure and setup the 24sessions platform. Do thorough testing and validation.



Assess the need for integrations with core systems such as your CRM or customer contact solution.



Setup dedicated video call rooms and select the right hardware to facilitate agents in creating the best video calling experiences.  



Mix of soft skills and hard skills. Live training, e-learning. Technical training, Soft skills, Coaching.



Change doesn’t happen overnight. That’s why onboarding is followed by the launch phase to activate teams to put theory into practice.



Kickstart first video calls during selected launch days.


Process integration

Based on initial results we integrate video calling into the core work processes and KPIs.

Adopt and Optimize

Adopt and Optimize

After initial successes are celebrated, our Customer Success team is focussed on long-term adoption. Our team is committed to share best practices, spot new opportunities for growth and track performance to make our clients successful.


Performance Reviews

Keep track of KPIs and host Quarterly Business Reviews.


Feature adoption

Share success stories and highlight features and ways of working in behavior-based internal campaigns.


Technical integrations

Integrate 24sessions video calling within your omnichannel customer contact architecture.



Accelerate traction by marketing the service to customers and agents.



Proactively suggest ways to improve your business outcomes with 24sessions.

We collaborate with 24sessions on our advisory services because it’s really user-friendly, works in every browser and requires no downloads. It’s a great way to discuss complex topics like pensions and mortgages. Our sessions receive a 9,3/10 on average.

Robin van den Burg
Managing Director at Aegon Advisory

There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix.

Jaap Dijkhuizen Genesys Testimonial
Jaap Dijkhuizen
Solutions Consultant at Genesys

The application of 24sessions is very easy to work with. No downloads are needed for candidates. The implementation went fast and the 24sessions Customer Success team is very flexible. Candidate satisfaction scores of video-interviews are consistently high.

Loes Quinten
Manager Recruitment at PostNL

The technology and expertise of 24sessions helped us digitize our recruitment process to find the thousands of millennials we recruit yearly.

Wilfried Poorthuis
Director at Spotta
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Case study Rabobank

Learn how our Customer Success team helped Rabobank implement
Video Banking for 3000+ agents

Rabobank Mortgages

Get in touch with our Customer Success team

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