Get email updates

Receive news about our product, team, and customers every month.

Solutions

Learn how video calling with customers is implemented on a wide range of industries. 
 

 

Get email updates

Receive news about our product, team, and customers every month.

Resources

Read, watch and learn everything 
there is to know about 24sessions.
 

 

Get email updates

Receive news about our product, team, and customers every month.

Blog I

Blog II

Menu
Contact Sales
Interactive Demo

Embedded video calls & co-browsing

Easily embed video-first interactions into your customer journeys

Don’t make your customers jump through hoops to talk to an agent face-to-face. Create effortless digital Customer Experiences by embedding video interactions anywhere in your customer journeys.

BOOK INTERACTIVE DEMO How embedded works > 

embed-video-customer-contact-on-website
Embeddable video snippet_subtitled

 

 

Embedded interactions are the new omni-channel

Today’s omnichannel world asks for smooth, consistent digital experiences. Your customers want to easily go from browsing one of your web pages, to starting a chat - or hopping on a video call to get live 1-to-1 advice from an agent. With 24sessions’ standalone embedded widget or our video call API, you create 1-click video call journeys - offering a seamless UX for both your customers and your agents.

Embedded-video-interactions-gif

Let customers start an interaction the way they prefer

Allow customers to book or start an interaction with you from anywhere - whether it’s from a web page, customer portal, app or chat conversation. With Embedded customer interaction, your customers get to request a video call both instantly, and by scheduling in advance.

embedded-widget-video-call-or-cobrowse

Embed video calls + voice + co-browsing

sometimes, a conversation - or a customer - asks for a different channel than a video call. With our Embedded widget, you offer customers multiple contact channels directly from your website or app. It’s a stand-alone application that can trigger any type of embedded customer interaction - from starting an audio call in 1 click, to adding screen sharing to a live phone call. And from scheduling a video call for later, to starting an instant co-browsing session.

standalone-embedded-widget-no-coding
Embed without coding: stand-alone widget

Looking for an out-of-the-box solution? 24sessions’ stand-alone omnichannel widget is fully programmatic. You are in the lead to configure at which touchpoint in the customer journey you'd like to offer your customers which channel.

Do you want to develop a fully customized solution? Use our flexible API to build your own Video Call journeys.

 Book an interactive Demo

integrate-customer-interactions-in-crm
Integrate video calls into your CRM

On top of seamless embedding in the customer journey, 24sessions can also be integrated into your CRM or any leading Customer Engagement suite. Streamline agent workflows by installing our embedded widget, build your own CRM integration from our API or connect with one of our out-of-the-box integrations like AWS, Genesys and Salesforce.

3 embedded customer journeys
  1. Instant video call

    Does your customer need help right now? Enable instant video call journeys. The customer clicks a button, our technology finds the right agent and connects them.

  2. Embedded booking

    Through our booking module customers schedule a video appointment directly from your website or app. You can also choose to embed the video call itself into your own client portal.

  3. Escalate a conversation

    Is a customer already talking to one of your agents via chat or phone, but looking for visual assistance? Provide agents with the option to escalate the conversation to an instant video call, embedded in the same window.

Book an interactive Demo

 

ways-to-embed-video-call-journeys

embed-customer-contact-for-efficient-agent-journeys
Ensure efficient workflows for your agents

Allow your agents to schedule a video call in 1 click, or to start calling and co-browsing with customers instantly - from the platform they’re already working with. Embed 24sessions into your existing CRM or Customer Engagement software like Salesforce to create efficient agent workflows and boost adoption.

secure-compliant-customer-contact-on-custom-domain
Create a secure & trusted Customer Experience

Digital Customer Engagement not only needs to be seamless, it needs to be secure. Offer customers a trusted experience by embedding video calling in your own website, app or customer portal. 24sessions allows you to create a customer journey with your own branding, logo, custom domain, waiting room and compliance settings per meeting type.

webrtc-video-interactions-work-on-any-device
Start interacting in 1 simple click

Interacting with customers through 24sessions is browser-based. Whether you want to start a video call, co-browsing session or both - our technology works with 1 click on a secure link from any device, including mobile. That means you can easily embed customer interactions into your website or app without asking customers to download any software.

Why embed 24sessions?

  • streamline-customer-experience-and-agent-journey
    Seamless

    Deliver a smooth Customer Experience, streamline the agent journey and increase security. Instead of doing a standalone video call in Zoom or Teams, have embedded customer interactions from your website, app or CRM. 

  • omnichannel-video-calls-with-cobrowsing
    Omnichannel

    Offer maximum flexibility in your channels and workflows. Embed booking and instant 1-click video calls on your website or app. And select which types of interactions to offer customers - so they can start co-browsing with you too.

  • embed-api-and-standalone-widget
    Flexible & out of the box

    Create embedded video call journeys that easily fit your workflows. Go live without developers by embedding our stand-alone widget, build your own solution through our API, or use our out-of-the-box integrations.

  • secure-webrtc-customer-interactions
    Secure

    Our WebRTC technology is browser-based, end-to-end encrypted and ensures stable connections for video-first Customer Engagement.

  • configure-video-call-settings
    Configurable

    Configure settings per meeting type to guarantee compliance - like enabling or disabling recordings, storage location, review data and communication flows.

  • Support
    Scalable

    Boost agent adoption and successfully scale video calling - thanks to our Customer Success team's expert services.

All Benefits
See Embedded customer journeys in action

Leave your details to request an interactive demo of Embedded video calls and co-browsing:

More features

Adoption

Services

Our Customer Success team helps to get video calling adopted.

Learn more
Customizable-1

Customizable

Your logo and color throughout the whole customer experience.

Learn more
No Downloads

No downloads

24sessions equals effortless video calling without any downloads.

Learn more