- About Us
As consumers, citizens are used to contacting businesses via any channel they prefer. And they’re asking the same choice in channels from governmental organisations like yours.
Website contact forms, email, live chat, chatbot and whatsapp - most governments and municipalities are already available via these channels. They’re innovating in digital service channels on top of physical meetings and phone contact.
The next step in digital innovation is video calling by 24sessions, bringing you even closer to your citizens by combining digital convenience with a human touch. To service your citizens via the channels they’re used to, it is a must to digitize your service center and front office. But by adding video calls to your contact channels, you offer citizens a fully personal service online. And you’re making specialized knowledge from your staff accessible to everyone, everywhere.
Offer the best customer experience by serving citizens personally from the comfort of their own home. Boost customer satisfaction to an 8/10 score.
Video calling facilitates participation by all social classes and less-abled or empowered citizens, who no longer need to come to a physical office.
Increase first-time fixes. Thanks to video calling, your team can work 20-50% more productively and citizens have 43% shorter waiting times.
Provide your staff with easy-to-use technology & tools, enabling them to provide better service and actively spread their expert knowledge.
Do you have a question? Like to get more info on how to get started with Video Calling yourself? Enter your contact details here and we will get back to you as soon as possible.