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Video calling for governmental organisations

The most personal service for your citizens

Always within reach for your citizens. Start video calling to provide digital service with a human face. Discover use cases for governments >

As consumers, citizens are used to contacting businesses via any channel they prefer. And they’re asking the same choice in channels from governmental organisations like yours. 

Website contact forms, email, live chat, chatbot and whatsapp - most governments and municipalities are already available via these channels. They’re innovating in digital service channels on top of physical meetings and phone contact.

The next step in digital innovation is video calling, bringing you even closer to your citizens by combining digital convenience with a human touch. To service your citizens via the channels they’re used to, it is a must to digitize your service center and front office. But by adding video calls to your contact channels, you offer citizens a fully personal service online. And you’re making specialized knowledge from your staff accessible to everyone, everywhere.

Read more

Why video
calling?

Improve the quality & accessibility of your services

Make expert knowledge from specialized staff available to citizens with more complex queries. Thanks to screen sharing, it becomes a lot easier to go through a permit request or a development plan. And with a booking form on your website, citizens can easily schedule a video call at a time which suits both them and the advisor - even on mobile.

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Streamline internal workflows

24sessions helps your employees to focus on what matters: supporting citizens effortlessly and fast, resulting in higher customer satisfaction rates. Our automation features take care of other tasks - like scheduling meetings, administrative tasks and collecting customer reviews.

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Innovate digital service channels

Add video calls to your existing digital channels, or broaden your services by complementing house visits with video calls. Citizens can schedule a video meeting directly into an available officers’ calendar via a booking module on your website. Or they simply start a video call in 1 click from email or chat.

"Our video calls receive an average customer satisfaction score of 9.6/10."

Use cases for governments

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How do other governmental organisations use video calls for citizen communication?

  1. Client Contact Center

    Make your Contact Center more accessible and add 1-click video calls to your service channel. Or expand your services by enabling citizens with more complex questions to talk to one of your staff via video.
  2. Social Domain

    Avoid miscommunication thanks to the visual aid of screen sharing and facial expressions that video calling offers.

  3. Work & Income

    Support citizens with debt counseling and career coaching in a trusted and personal environment, from the comfort of their own home.

  4. Civil Affairs

    Handle more complex requests for official documents and deeds efficiently, yet still personally with a preparatory video meeting - thanks to screen or document sharing.

  5. Permit Requests

    Service entrepreneurs in your region faster by handling questions about a permit or business plan via video. That way, they’re not losing precious travel time for a physical meeting.

One-pager Government

How does video calling with citizens work? What benefits does it bring? Download this one-pager
to share it with colleagues and other stakeholders in your organisation:

Download-One-pager-governments

Key Results

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Higher CSAT

Offer the best customer experience by serving citizens personally from the comfort of their own home. Boost customer satisfaction to an 8/10 score.

faster-service

Improve accessibility

Video calling facilitates participation by all social classes and less-abled or empowered citizens, who no longer need to come to a physical office.

higher-sales

Faster service

Increase first-time fixes. Thanks to video calling, your team can work 20-50% more productively and citizens have 43% shorter waiting times.

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Happy employees

Provide your staff with easy-to-use technology & tools, enabling them to provide better service and actively spread their expert knowledge.

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What our partners are saying

"We see a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration offers a simple and highly scalable solution for our clients to add video calling to their omnichannel strategy mix."

Jaap Dijkhuizen Genesys Testimonial
Jaap Dijkhuizen
Solutions Consultant at Genesys

“24sessions is very easy to use for clients looking to contact an organisation. With just 1 click on a link they start the video call. And thanks to the personal interaction, video calling is a highly suitable contact channel for explaining more complex matters clearly." 

Frontline-quote_Hans Reuver
Hans Reuver
Director of Frontline Solutions
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Contact our video experts

Do you have a question? Like to get more info on how to get started with Video Calling yourself? Enter your contact details here and we will get back to you as soon as possible.

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