The most personal service for your citizens

As consumers, citizens are used to contacting businesses via any channel they prefer. And they’re asking the same choice in channels from governmental organisations like yours. 

Website contact forms, email, live chat, chatbot and whatsapp - most governments and municipalities are already available via these channels. They’re innovating in digital service channels on top of physical meetings and phone contact.

The next step in digital innovation is video calling, bringing you even closer to your citizens by combining digital convenience with a human touch. To service your citizens via the channels they’re used to, it is a must to digitize your service center and front office. But by adding video calls to your contact channels, you offer citizens a fully personal service online. And you’re making specialized knowledge from your staff accessible to everyone, everywhere.