Video call experiences that 
simplify and improve customer communication.

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24sessions for Amazon Connect

Empower your Amazon Connect agents to create a personal and visual customer experience that easily fits the digital journey. Through rich video calls and advanced screen sharing, you help agents to better serve customers and drive more sales.

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No downloads.
Even on mobile.

Your customers are not interested in downloading and installing software or hassle with access codes. Thanks to its WebRTC based solution, 24sessions lets customers join a call with the click of a button and without any downloads required. Even on mobile. 

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About Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. 

Video calling for Amazon Connect

24sessions offers modules for every step of the journey, such as appointment scheduling, smart onboarding, high-quality content sharing, CSAT tracking, recordings and conversation intelligence, all built in our solution.




Supports your workflows 

Businesses can implement video calling in their Salesforce environment into 3 different workflows, which can be initiated by both agent and consumer:

  • click to video
  • scheduled appointment to video
  • text chat escalation to video

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Learn how 24sessions integrates with Amazon Connect to power up your digital journeys.


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