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      Learn how video calling with customers is implemented on a wide range of industries. 
       

       

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              Get in touch 

              Product

                
              Configurable video journeys
              Co-browsing
              Embedded
              Latest features >
               
               
               

                Benefits

                  Services

                  Get email updates

                  Receive news about our product, team, and customers every month.

                  Solutions

                  Learn how video calling with customers is implemented on a wide range of industries. 
                   

                   

                    Industries

                      Partners

                      Get email updates

                      Receive news about our product, team, and customers every month.

                      Resources

                      Read, watch and learn everything 
                      there is to know about 24sessions.
                       

                       

                        Content

                          More

                          Get email updates

                          Receive news about our product, team, and customers every month.

                          Amazon Connect integration


                          Empower your Amazon Connect agents to create a personal and visual customer experience that easily fits the digital journey. Through rich video calls and advanced screen sharing, you help agents to better serve customers and drive more sales.

                          Download solution overview  or learn more
                          24sessions-integration-amazon-connect-aws
                          24sessions-client-logos-2021_v2

                          No downloads.
                          Even on mobile.


                          Your customers are not interested in downloading and installing software or hassle with access codes. Thanks to its WebRTC based solution, 24sessions lets customers join a call with the click of a button and without any downloads required. Even on mobile. 

                          Download the Solution Overview >
                          video-chat-on-phone-cut-1

                          Amazon
                          About Amazon Connect


                          Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. 

                          Video calling for Amazon Connect


                          24sessions offers modules for every step of the journey, such as appointment scheduling, smart onboarding, high-quality content sharing, CSAT tracking, recordings and conversation intelligence, all built in our solution.
                           

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                          1-on-1

                          Supports your workflows 


                          Businesses can implement video calling in their Amazon environment into 3 different workflows, which can be initiated by both agent and consumer:

                          • click to video
                          • scheduled appointment to video
                          • text chat escalation to video

                          Request a demo

                          Automated Notifications

                           

                          Download the solution overview

                          Learn how 24sessions integrates with Amazon Connect to power up your digital journeys.

                          24s-for-Amazon_solution-overview-download

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