Video call experiences that 
simplify and improve customer communication.
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24sessions for Amazon Connect

Empower your Amazon Connect agents to create a personal and visual customer experience that easily fits the digital journey. Through rich video calls and advanced screen sharing, you help agents to better serve customers and drive more sales.

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No downloads.
Even on mobile.

Your customers are not interested in downloading and installing software or hassle with access codes. Thanks to its WebRTC based solution, 24sessions lets customers join a call with the click of a button and without any downloads required. Even on mobile. 


About Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. 

Video calling for Amazon Connect

24sessions offers modules for every step of the journey, such as appointment scheduling, smart onboarding, high-quality content sharing, CSAT tracking, recordings and conversation intelligence, all built in our solution.




Supports your Workflows 

Businesses can implement video calling in their Salesforce environment into 3 different workflows, which can be initiated by both agent and consumer:

  • click to video
  • scheduled appointment to video
  • text chat escalation to video

Automated Notifications


Blog articles

Big Five fall updates: 5 new features to boost visual engagement

Coming to you this autumn… Loads and loads of new 24sessions ...

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Introducing: Co-browsing with your customers in 24sessions

Make your customer interactions even more interactive with ...

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