Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.
Video calling for Amazon Connect
24sessions offers modules for every step of the journey, such as appointment scheduling, smart onboarding, high-quality content sharing, CSAT tracking, recordings and conversation intelligence, all built in our solution.
Supports your Workflows
Businesses can implement video calling in their Salesforce environment into 3 different workflows, which can be initiated by both agent and consumer:
click to video
scheduled appointment to video
text chat escalation to video
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Big Five fall updates: 5 new features to boost visual engagement
Coming to you this autumn… Loads and loads of new 24sessions ...