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24sessions for Amazon Connect


Empower your Amazon Connect agents to create a personal and visual customer experience that easily fits the digital journey. Through rich video calls and advanced screen sharing, you help agents to better serve customers and drive more sales.

Download solution overview  or learn more

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No downloads.
Even on mobile.


Your customers are not interested in downloading and installing software or hassle with access codes. Thanks to its WebRTC based solution, 24sessions lets customers join a call with the click of a button and without any downloads required. Even on mobile. 

Download the Solution Overview >

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Amazon
About Amazon Connect


Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. 

Video calling for Amazon Connect


24sessions offers modules for every step of the journey, such as appointment scheduling, smart onboarding, high-quality content sharing, CSAT tracking, recordings and conversation intelligence, all built in our solution.
 

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1-on-1

Supports your workflows 


Businesses can implement video calling in their Amazon environment into 3 different workflows, which can be initiated by both agent and consumer:

  • click to video
  • scheduled appointment to video
  • text chat escalation to video

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Download the solution overview

Learn how 24sessions integrates with Amazon Connect to power up your digital journeys.

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