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24sessions for Genesys

Empower your Contact Center agents to create a personal experience that easily fits the digital journey by adding 24sessions to your Genesys environment. Through rich video calls and advanced screen sharing, you help agents to better serve customers and drive more sales.

Download Solution Overview

No downloads.
Even on mobile.

Your customers are not interested in downloading and installing software or hassle with access codes. Thanks to its WebRTC based solution, 24sessions lets customers join a call with the click of a button and without any downloads required. Even on mobile. 

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About Genesys

Genesys powers 25 billion of the world’s best customer experiences each year. Their experience platform empowers businesses to create exceptional omnichannel experiences, journeys and relationships. 
 
1-on-1

 

Video Calling for Genesys

24sessions offers modules for every step of the journey, such as appointment scheduling, smart onboarding, high-quality content sharing, CSAT tracking, recordings and conversation intelligence, all built in our solution.

Supports your Workflows 

Businesses can implement video calling in their Genesys environment into 3 different workflows, which can be initiated by both agent and consumer:

  • click to video
  • scheduled appointment to video
  • text chat escalation to video.

Automated Notifications

 

There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix

Jaap Dijkhuizen Testimonial
Jaap Dijkhuizen
Solutions Consultant at Genesys.
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Request a demo

Interested in learning more about 24sessions? Drop your details and we will get back
to you as soon as possible. Got any specific questions? Feel free to get in touch!

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