Product

Video call experiences that 
simplify and improve customer communication.
 

Get email updates

Receive news about our product, team, and customers every month.

Solutions

Learn how video calling with customers is implemented on a wide range of industries. 
 

 

Get email updates

Receive news about our product, team, and customers every month.

Resources

Read, watch and learn everything 
there is to know about 24sessions.
 

 

Get email updates

Receive news about our product, team, and customers every month.

Menu
Contact Sales
Interactive Demo
video-calls-for-genesys-contact-center

24sessions for Genesys


Empower your Contact Center agents to create a personal experience that easily fits the digital journey.  Add 24sessions to your Genesys environment. Through rich video calls, advanced screen sharing and co-browsing you help agents to better serve customers and drive more sales.

Download solution overview or learn more

No downloads.
Even on mobile.


Your customers are not interested in downloading and installing software or hassle with access codes. Thanks to its WebRTC based solution, 24sessions lets customers join a call with the click of a button and without any downloads required. Even on mobile. 

Download the solution overview >

video-chat-on-phone-cut-1

genesys-logo-960x640
About Genesys


Genesys powers 25 billion of the world’s best customer experiences each year.

Their experience platform empowers businesses to create exceptional omnichannel experiences, journeys and relationships.

Video calling for Genesys


24sessions offers modules for every step of the journey, such as appointment scheduling, smart onboarding, high-quality content sharing, CSAT tracking, recordings and conversation intelligence, all built in our solution.
 

 Triangle-24s-blue

 

1-on-1

Supports your workflows 


Businesses can implement video calling in their Genesys environment into 3 different workflows, which can be initiated by both agent and consumer:

  • click to video
  • scheduled appointment to video
  • text chat escalation to video
     

Request an inquiry 

Automated Notifications

 

There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix

Jaap Dijkhuizen Testimonial
Jaap Dijkhuizen
Solutions Consultant at Genesys.
Website logos NEW-Vattenfall-v2
Request an inquiry 

Download solution overview

Learn how 24sessions integrates with Genesys to take your Contact Center to the next level.

24s-for-Genesys_solution-overview-download

Featured
Blog articles

Key integrations to seamlessly fit 24sessions into your workflows

It can be hard to create long-lasting business value from technology ...

Find out more

Rabobank launches video calling for SME business loans

We’re excited to share a new use case at Rabobank! The Dutch ...

Find out more