Genesys integration

Does your customer need to talk to a human right now? Enable instant video call journeys with click-to-call. The customer clicks a button, our technology finds the right agent and connects them.

Is a customer already talking to one of your agents via chat, messaging or phone, but looking for visual assistance? Enable an escalation to an instant video call, embedded in the same window.

With our booking module customers schedule a video appointment directly from your website or app. And the appointment is automatically routed to the right agent, showing up in their Genesys environment.

Offer any types of interaction, anywhere - which both customers and agents can schedule, start instantly, or switch to from another channel. Have a video call, an audio-only call, start co-browsing, or share documents two-way.

Ensure compliant workflows by configuring settings per meeting type. For example, choose to enable or disable call recordings, and to store call data on premise or in the cloud. Customize your video call domain, branding, communication flows and review data. Or use our flexible API to create custom configurations one level deeper.

Talk to customers without having to worry about security and compliance. 24sessions works through reliable WebRTC connections and unique meeting links. Our technology is end-to-end encrypted, PEN-tested and compliant with GDPR, ISO 27001, NEN 7510, PCI and MiFID II.

We help you scale visual customer engagement. Our Customer Success team’s expert services guide you in implementing, integrating and internally adopting video calling. So you achieve maximum agent adoption and long-term business impact.