Genesys powers 25 billion of the world’s best customer experiences each year.
Their experience platform empowers businesses to create exceptional omnichannel experiences, journeys and relationships.
Video calling for Genesys
24sessions offers modules for every step of the journey, such as appointment scheduling, smart onboarding, high-quality content sharing, CSAT tracking, recordings and conversation intelligence, all built in our solution.
Supports your Workflows
Businesses can implement video calling in their Genesys environment into 3 different workflows, which can be initiated by both agent and consumer:
click to video
scheduled appointment to video
text chat escalation to video
There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix
Solutions Consultant at Genesys.
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