Product

Video call experiences that 
simplify and improve customer communication.
 
Check out our Product Overview

Get email updates

Receive news about our product, team, and customers every month.

Resources

Read, watch and learn everything 
there is to know about 24sessions.
 

 

Get email updates

Receive news about our product, team, and customers every month.

Menu
Contact Sales
Get started
video-calls-for-genesys-contact-center

24sessions for Genesys


Empower your Contact Center agents to create a personal experience that easily fits the digital journey by adding 24sessions to your Genesys environment. Through rich video calls and advanced screen sharing, you help agents to better serve customers and drive more sales.

Download Solution Overview  or learn more

No downloads.
Even on mobile.


Your customers are not interested in downloading and installing software or hassle with access codes. Thanks to its WebRTC based solution, 24sessions lets customers join a call with the click of a button and without any downloads required. Even on mobile. 

video-chat-on-phone-cut-1

genesys-logo-960x640
About Genesys


Genesys powers 25 billion of the world’s best customer experiences each year.

Their experience platform empowers businesses to create exceptional omnichannel experiences, journeys and relationships. 
 
 
Download Solution Overview

Video calling for Genesys


24sessions offers modules for every step of the journey, such as appointment scheduling, smart onboarding, high-quality content sharing, CSAT tracking, recordings and conversation intelligence, all built in our solution.
 

 Triangle-24s-blue

 

1-on-1

Supports your Workflows 


Businesses can implement video calling in their Genesys environment into 3 different workflows, which can be initiated by both agent and consumer:

  • click to video
  • scheduled appointment to video
  • text chat escalation to video

 

Download Solution Overview

Automated Notifications

 

There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix

Jaap Dijkhuizen Testimonial
Jaap Dijkhuizen
Solutions Consultant at Genesys.
Website logos NEW-Vattenfall-v2
Request a Demo

Download solution overview

Learn how 24sessions integrates with Genesys to take your Contact Center to the next level.

24s-for-Genesys_solution-overview-download

Featured
Blog articles

TKP Pensioen launches video calling for pensions

We are happily sharing the news of our collaboration with Dutch ...

Find out more

4 reasons why video calling with customers is here to stay

Video calling has become the new normal for businesses worldwide. ...

Find out more