24sessions for Salesforce

Customer schedule a video appointment directly from your website or app with our booking module. And the appointment is routed to the right agent, showing up in their Salesforce environment.

Does your customer need help right now? Enable instant video call journeys. The customer clicks a button, our technology finds the right agent and connects them.

Is a customer already talking to one of your agents via chat or phone, but looking for visual assistance? Enable an escalation to an instant video call, embedded in the same window.

Create branded, trusted journeys for your customers with our customization options. Add your own logo, colours and waiting room. Send custom notification messages, and ask your own review questions after an interaction finishes. Or use our flexible API to create custom configurations one level deeper.

Choose on which channels you want customers to start interacting with you. Our omni-channel technology can be embedded in any journey - from your website, customer portal or app to an open chat conversation. Have a video call, start co-browsing, share documents two-way or opt for an audio-only call.

Talk to customers without having to worry about security and compliance. 24sessions works through reliable WebRTC connections and unique meeting links. Our technology is end-to-end encrypted, PEN-tested and compliant with GDPR, ISO 27001, NEN 7510, MiFID II and PCI.

We help you create maximum agent adoption and long-term business impact. Our Customer Success team’s expert services guide you in implementing, integrating and internally adopting video calling. So you succeed at making visual customer interaction a scalable channel for digital Customer Engagement.