Resource Library

Case study Holland & Barrett

How can retailers successfully bring the in-store experience online - by integrating live video calls into their omnichannel CX mix?

Download this case to learn how Holland & Barrett UK is leveraging 1-to-1 video consultations on Health & Wellbeing to boost conversion rates by 55% and personalize the online Customer Experience 👇

Energy Scan via video

How to smoothly embed video calling in the customer journey? Learn from energy provider Vattenfall's mobile Energy Scan.

Download the case to see how Vattenfall has integrated the entire video call journey on their own website, login portal and mobile app - offering customers easy tips on how to save energy at home 👇

TKP Pension advice

Klik hier voor de Nederlandse case

How can a pension provider answer participants' complex questions efficiently & digitally - yet still in a personal way? 👇

Download the case to learn how TKP offers the participants of 5 large Dutch pension funds fast yet still very personal advice about their pensions - creating a smooth customer journey and 9.4/10 CSAT score:

Case study SNS Bank

Klik hier voor de Nederlandse case

How can a big Retail Bank with local franchise shops roll out video banking fast? 👇

Download the case study to learn how SNS keeps CSAT & NPS high by making  video calls part of 'banking with the human touch'.

Case study Achmea

Klik hier voor de Nederlandse case

How can an insurer digitize customer journeys while keeping the human touch? Learn how Achmea and its B2B label Centraal Beheer use video calls for claims and account management, reaching an NPS of +78.

Case study Partena

Klik hier voor de Nederlandse case

How has Belgium's biggest independent health insurer used CX video calls to continue offering personal service & advice amid a pandemic?

Rabobank case study

Discover how Rabobank introduced and implemented video calling as a new channel for customer interaction for 5000+ agents. 

Case study Schiphol Airport

Find out how Amsterdam Airport Schiphol is using video calls to add a human touch to digital passenger support.

Webinar with Rabobank

How can a retail bank leverage CX video calling to stay connected with Banking clients before and after the Covid-19 crisis?

Watch our webinar with Rabobank to learn the best practices for leveraging 2-way live video, and get tips on how to organise processes & journeys to digitise customer interaction.

Aegon webinar

We joined Aegon’s internal webinar to discuss how 24sessions video calls are being used to digitise customer contact.

Rewatch the webinar to hear from Aegon’s advisors & account managers how they use video calling to service their customers. And learn about the insurer's strategy to further develop this new CX channel.

Webinar Video Banking

What 3 business areas do you need to develop in order to successfully roll-out video banking? What can you learn from other banks? Discover key insights from our Customer Team and video banking expert Roger Simpson (former HSBC & Barclays), and learn from practical examples.

Download the webinar recording here (38:00).