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Browse our blogs, case studies, e-books and brochures to learn more about video calling for customer interaction. Download if you like!
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Learn how Dutch retail bank SNS makes video banking local & personal, scoring a 9.1/10 CSAT.
DownloadDiscover how video calling helps Achmea become a human insurer for its B2C and B2B customers, with a +78 NPS.
DownloadHow the Belgian health insurer has 50% shorter client meetings via video, and shortened the sales cycle by 33%.
DownloadLearn how Rabobank centralized video banking & scaled to to 5000+ mortgage advisors.
DownloadHow video calls at kiosks are making Amsterdam Airport Schiphol's passenger service more human.
DownloadHow can a big Retail Bank with local franchise shops roll out video banking fast? 👇
Download the case study to learn how SNS keeps CSAT & NPS high by making video calls part of 'banking with the human touch'.
How can an insurer digitize customer journeys while keeping the human touch? Learn how Achmea and its B2B label Centraal Beheer used video calls for claims and account management, reaching an NPS of +78.
How has Belgium's biggest independent health insurer used CX video calls to continue offering personal service & advice amid a pandemic?
Download the case study to find out how Partena advises customers twice as fast and scores a +78 NPS thanks to video calling.
Discover how Rabobank introduced and implemented video calling as a new channel for customer interaction for 5000+ agents.
Find out how Amsterdam Airport Schiphol is using video calls to add a human touch to digital passenger support.
Learn how Rabobank is leveraging CX video calling for Banking services - before and after the Covid-19 crisis.
DownloadRewatch Aegon’s internal webinar on video calling for B2C and B2B customer contact in insurance.
DownloadHow are other banks scaling video banking? Learn from practical examples and ex-HSBC expert Roger Simpson.
DownloadHow can a retail bank leverage CX video calling to stay connected with Banking clients before and after the Covid-19 crisis?
Watch our webinar with Rabobank to learn the best practices for leveraging 2-way live video, and get tips on how to organise processes & journeys to digitise customer interaction.
We joined Aegon’s internal webinar to discuss how 24sessions video calls are being used to digitise customer contact.
Rewatch the webinar to hear from Aegon’s advisors & account managers how they use video calling to service their customers. And learn about the insurer's strategy to further develop this new CX channel.
What 3 business areas do you need to develop in order to successfully roll-out video banking? What can you learn from other banks? Discover key insights from our Customer Team and video banking expert Roger Simpson (former HSBC & Barclays), and learn from practical examples.
Download the webinar recording here (38:00).
Learn about 24sessions and what our technology can do for your business.
DownloadLearn how 24sessions and Genesys can work together to create a powerful integration.
DownloadLearn about 24sessions and what our video calling technology can do for your business.
Download this one-pager to discover how to use video calling for insurances.
Learn how to use video calls for interacting with Banking customers, and what benefits Video Banking can bring.
In this one-pager, we give you 8 tips to make your team rock video calls like a pro.
Learn how 24sessions and Genesys, the world-leader in contact center software, work together to create a powerful integration.
A complete checklist for choosing the right CX video calling technology.
DownloadHow can we empower financial advisors to deliver the best customer experience in a way that is convenient, instant and personal? That's where video banking comes in, a safe and secure video call connection between the advisor and customer, anytime, anywhere.
What functionalities do you need to look out for when choosing a video call technology for interacting with clients?
Download this checklist with a complete overview of technology requirements, and compare 24sessions with other vendors.
Our CEO took the stage to explain how Video Banking is changing the way we bank.
DownloadLearn how Aegon Insurance and 24sessions work together to make remote advice via video a success.
DownloadA short introduction into 24sessions and what our platform can do for you. We show you the benefits of 24sessions and the features that make it happen.
The way we bank has changed. Customer expectations are shifting away from physical interactions in local branches towards online, instant and personal experiences.
Learn how Aegon achieves better advice in less time. Insurance company Aegon and 24sessions work together successfully to realize faster and better advice for their clients.
Why does SNS Bank's Director of Retail & Advice believe in banking with the human touch? And how does video banking fit in his unique vision?
Listen nowHear from commercial manager Koen Vandendriessche how Partena launched CX video calling as the first health insurer in Belgium.
Listen nowThis is the podcast where we connect with pioneers, leaders & innovators in the world of video calling customers.
Episode 2. Ronald Pieters - SNS Bank
In this episode our CEO talks to Dutch SNS Bank's Director of Retail & Advice, Ronald Pieters.
Ronald has a unique vision on Retail Banking. Learn why SNS is opening local shops right when other banks are closing branches & why Ronald thinks video banking should be part of banking with a human touch.
Download the recording
Listen to our podcast locally. Fill out the form below and download this episode
This is the podcast where we connect with pioneers, leaders & innovators in the world of video calling customers.
Episode 1.
In this episode the head of our Customer Team connects with Koen Vandendriessche, Commercial Manager at Partena.
Koen shares the amazing story of Partena and how they launched video calling with customers as one of the first Belgian companies.
Download the recording
Listen to our podcast locally. Fill out the form below and download this episode.
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