Resource Library

Energy Scan via video

How to smoothly embed video calling in the customer journey? Learn from energy provider Vattenfall's mobile Energy Scan.

Download the case to see how Vattenfall has integrated the entire video call journey on their own website, login portal and mobile app - offering customers easy tips on how to save energy at home 👇

TKP Pension advice

Klik hier voor de Nederlandse case

How can a pension provider answer participants' complex questions efficiently & digitally - yet still in a personal way? 👇

Download the case to learn how TKP offers the participants of 5 large Dutch pension funds fast yet still very personal advice about their pensions - creating a smooth customer journey and 9.4/10 CSAT score:

Case study SNS Bank

Klik hier voor de Nederlandse case

How can a big Retail Bank with local franchise shops roll out video banking fast? 👇

Download the case study to learn how SNS keeps CSAT & NPS high by making  video calls part of 'banking with the human touch'.

Case study Achmea

Klik hier voor de Nederlandse case

How can an insurer digitize customer journeys while keeping the human touch? Learn how Achmea and its B2B label Centraal Beheer use video calls for claims and account management, reaching an NPS of +78.

Rabobank case study

Discover how Rabobank has scaled video calling from a new CX channel to a part of its omni-channel mix for 15.000 client-facing advisors. 

Case study Schiphol Airport

Find out how Amsterdam Airport Schiphol is using video calls to add a human touch to digital passenger support.

Webinar with Rabobank

How can a retail bank leverage CX video calling to stay connected with Banking clients before and after the Covid-19 crisis?

Watch our webinar with Rabobank to learn the best practices for leveraging 2-way live video, and get tips on how to organise processes & journeys to digitise customer interaction.

Aegon webinar

We joined Aegon’s internal webinar to discuss how 24sessions video calls are being used to digitise customer contact.

Rewatch the webinar to hear from Aegon’s advisors & account managers how they use video calling to service their customers. And learn about the insurer's strategy to further develop this new CX channel.