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Resource Library

Browse our case studies, one-pagers, eBooks and blogs to learn more about video calling for customer interaction. Looking for more interaction? Join one of our webinars >

Case Studies

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Health insurer Menzis

Learn how Menzis improves NPS and internal workflows with 1-to-1 advice tailored to customers' situations.

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Holland & Barrett

How Holland & Barrett boosts the online Retail Experience and conversions by 55% with live video calls

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Vattenfall Energy Scan

Learn how Vattenfall gives customers tips on saving energy at home - via a smooth mobile video call.

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TKP Pensions

How this pension provider gives 5 big funds' participants fast yet personal advice - with a 9.4/10 CSAT score.

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SNS Bank

Learn how Dutch retail bank SNS makes video banking local & personal, scoring a 9.1/10 CSAT.

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Achmea

Discover how video calling helps Achmea become a human insurer for its B2C and B2B customers, with a +78 NPS.

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Helan (Partena)

How the Belgian health insurer has 50% shorter client meetings via video, and shortened the sales cycle by 33%.

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Rabo Case-2

Rabobank

Learn how Rabobank scaled up Video Banking to 15.000 advisors with our Genesys integration.

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Schiphol Airport

How video calls at kiosks are making Amsterdam Airport Schiphol's passenger service more human.

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Webinar recordings

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Live video chat for Retail

How to offer retail customers personal advice online? Learn from Holland & Barrett's omni-channel expert.

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Leveraging video CX with Rabobank

Learn how Rabobank is leveraging CX video calling for Banking services - before and after the Covid-19 crisis.

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Aegon on CX video calling

Rewatch Aegon’s internal webinar on video calling for B2C and B2B customer contact in insurance.

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Strategies for Video Banking

How are other banks scaling video banking? Learn from practical examples and ex-HSBC expert Roger Simpson.

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Upcoming webinars

One-Pagers

Remote inspections one-pager

Remote inspections

Discover different ways to assess and solve issues real-time via video.

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Insurance via video

Learn how video calling works for remote insurance advice.

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Video Banking

Discover the benefits of video calling for financial services.

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Intro 24sessions

Introduction to 24sessions

Learn about 24sessions and what our technology can do for your business.

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Video Calling Cheat Sheet-1

Video Calling Cheat Sheet

8 tips to make your team rock video calls like a pro.

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24sessions + Genesys

24sessions + Genesys

Learn how 24sessions and Genesys can work together to create a powerful integration.

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24sessions + Amazon

Discover the benefits of video calls and co-browsing for your omni-channel mix in AWS.

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24sessions + Salesforce

Learn how 24sessions integrates with Salesforce to boost your remote service and sales.

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e-Books and Guides

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Whitepaper Security & compliance

Discover the 7 criteria to guarantee secure, compliant video calls with customers - with a feature checklist.

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Download_Paper 24s versus Teams

24sessions vs. Generic Video Conferencing

5 risks of using generic Video Call solutions for Customer Engagement.

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Guide: State of Video Calling

A 4-step guide to use video calling for omni-channel Customer Engagement.

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State of Video Banking 2022

How other banks are creating value with Video Banking & why it's here to stay for 2022 and beyond.

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buyer-guide-technology-checklist

Buyer Guide for CX video calls

A complete checklist for choosing the right CX video calling technology.

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Video Banking E-Book

Guide to implement Video Banking

A guide to implementing and scaling Video Banking.

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Videos

24sessions Demo

Product Demo

Check-out our 24sessions product demo to learn everything there is to know.

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Video Banking Demo

Video Banking Demo

Our CEO took the stage to explain how Video Banking is changing the way we bank.

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Aegon Case

Aegon Case

Learn how Aegon Insurance and 24sessions work together to make remote advice via video a success.

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Podcasts

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Ep 2. Dutch retail bank SNS

Why does SNS Bank's Director of Retail & Advice believe in banking with the human touch? And how does video banking fit in his unique vision?

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Ep 1. Health insurer Partena

Hear from commercial manager Koen Vandendriessche how Partena launched CX video calling as the first health insurer in Belgium.

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Latest blog articles

Trends in video technology for remote advice [in 2022]

These past 2 years, businesses in basically every industry have – to ...

Find out more

Top 6 reasons why you should enable Video Customer Service for Contact Centers

In today’s age of digital transformation, technology is constantly ...

Find out more