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Browse our case studies, one-pagers, eBooks and blogs to learn more about video calling for customer interaction. Looking for more interaction? Join one of our webinars >
Learn how Menzis improves NPS and internal workflows with 1-to-1 advice tailored to customers' situations.
DownloadHow Holland & Barrett boosts the online Retail Experience and conversions by 55% with live video calls
DownloadLearn how Vattenfall gives customers tips on saving energy at home - via a smooth mobile video call.
DownloadHow this pension provider gives 5 big funds' participants fast yet personal advice - with a 9.4/10 CSAT score.
DownloadLearn how Dutch retail bank SNS makes video banking local & personal, scoring a 9.1/10 CSAT.
DownloadDiscover how video calling helps Achmea become a human insurer for its B2C and B2B customers, with a +78 NPS.
DownloadHow the Belgian health insurer has 50% shorter client meetings via video, and shortened the sales cycle by 33%.
DownloadLearn how Rabobank scaled up Video Banking to 15.000 advisors with our Genesys integration.
DownloadHow video calls at kiosks are making Amsterdam Airport Schiphol's passenger service more human.
DownloadHow to smoothly embed video calling in the customer journey? Learn from energy provider Vattenfall's mobile Energy Scan.
Download the case to see how Vattenfall has integrated the entire video call journey on their own website, login portal and mobile app - offering customers easy tips on how to save energy at home 👇
Klik hier voor de Nederlandse case
How can a pension provider answer participants' complex questions efficiently & digitally - yet still in a personal way? 👇
Download the case to learn how TKP offers the participants of 5 large Dutch pension funds fast yet still very personal advice about their pensions - creating a smooth customer journey and 9.4/10 CSAT score:
Klik hier voor de Nederlandse case
How can a big Retail Bank with local franchise shops roll out video banking fast? 👇
Download the case study to learn how SNS keeps CSAT & NPS high by making video calls part of 'banking with the human touch'.
Klik hier voor de Nederlandse case
How can an insurer digitize customer journeys while keeping the human touch? Learn how Achmea and its B2B label Centraal Beheer use video calls for claims and account management, reaching an NPS of +78.
Discover how Rabobank has scaled video calling from a new CX channel to a part of its omni-channel mix for 15.000 client-facing advisors.
Find out how Amsterdam Airport Schiphol is using video calls to add a human touch to digital passenger support.
How to offer retail customers personal advice online? Learn from Holland & Barrett's omni-channel expert.
DownloadLearn how Rabobank is leveraging CX video calling for Banking services - before and after the Covid-19 crisis.
DownloadRewatch Aegon’s internal webinar on video calling for B2C and B2B customer contact in insurance.
DownloadHow are other banks scaling video banking? Learn from practical examples and ex-HSBC expert Roger Simpson.
DownloadHow can a retail bank leverage CX video calling to stay connected with Banking clients before and after the Covid-19 crisis?
Watch our webinar with Rabobank to learn the best practices for leveraging 2-way live video, and get tips on how to organise processes & journeys to digitise customer interaction.
We joined Aegon’s internal webinar to discuss how 24sessions video calls are being used to digitise customer contact.
Rewatch the webinar to hear from Aegon’s advisors & account managers how they use video calling to service their customers. And learn about the insurer's strategy to further develop this new CX channel.
Learn about 24sessions and what our technology can do for your business.
DownloadLearn how 24sessions and Genesys can work together to create a powerful integration.
DownloadDiscover the benefits of video calls and co-browsing for your omni-channel mix in AWS.
DownloadLearn how 24sessions integrates with Salesforce to boost your remote service and sales.
DownloadDiscover the 7 criteria to guarantee secure, compliant video calls with customers - with a feature checklist.
Download5 risks of using generic Video Call solutions for Customer Engagement.
DownloadA 4-step guide to use video calling for omni-channel Customer Engagement.
DownloadHow other banks are creating value with Video Banking & why it's here to stay for 2022 and beyond.
DownloadA complete checklist for choosing the right CX video calling technology.
DownloadOur CEO took the stage to explain how Video Banking is changing the way we bank.
DownloadA short introduction into 24sessions and what our platform can do for you. We show you the benefits of 24sessions and the features that make it happen.
The way we bank has changed. Customer expectations are shifting away from physical interactions in local branches towards online, instant and personal experiences.
Learn how Aegon achieves better advice in less time. Insurance company Aegon and 24sessions work together successfully to realize faster and better advice for their clients.
Why does SNS Bank's Director of Retail & Advice believe in banking with the human touch? And how does video banking fit in his unique vision?
Listen nowHear from commercial manager Koen Vandendriessche how Partena launched CX video calling as the first health insurer in Belgium.
Listen nowThis is the podcast where we connect with pioneers, leaders & innovators in the world of video calling customers.
Episode 2. Ronald Pieters - SNS Bank
In this episode our CEO talks to Dutch SNS Bank's Director of Retail & Advice, Ronald Pieters.
Ronald has a unique vision on Retail Banking. Learn why SNS is opening local shops right when other banks are closing branches & why Ronald thinks video banking should be part of banking with a human touch.
Download the recording
Listen to our podcast locally. Fill out the form below and download this episode
This is the podcast where we connect with pioneers, leaders & innovators in the world of video calling customers.
Episode 1.
In this episode the head of our Customer Team connects with Koen Vandendriessche, Commercial Manager at Partena.
Koen shares the amazing story of Partena and how they launched video calling with customers as one of the first Belgian companies.
Download the recording
Listen to our podcast locally. Fill out the form below and download this episode.
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