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WHITEPAPER

7 criteria for secure & compliant video calls with customers

Security is non-negotiable for video calling with customers. But how to know if the video call technology you use actually guarantees the security & privacy of your clients and employees? Discover 7 key criteria to look for in video call technology for secure Customer Engagement. Get the whitepaper 👇

  • How to protect the privacy of customers as well as employees when video calling
  • How to minimise the risk of phishing
  • Criteria for GDPR-compliant video call recordings
  • With a complete Feature Checklist for secure video call technology

DOWNLOAD THE WHITEPAPER

download-security-and-compliance-paper-24sessions

A checklist of features & configurations for secure video call technology

65% of organisations in banking are having challenges to deploy technology that protects cybersecurity, a study by Deloitte recently found. The threat of cyber crimes, on the other hand, is only growing – especially for financial institutions.

But when it comes to talking to customers via video, not all video conferencing tools automatically prioritise security for discussing confidential topics in a professional setting.

What risks and criteria do you need to be aware of in digital Customer Engagement? How to know if your video call technology offers all the features & configurations you need to guarantee the security and privacy of customers and employees?

Download this whitepaper to learn about the 7 key criteria to look for in video call technology to guarantee secure and compliant Customer Engagement.

Security-Paper-preview-of-compliance-criteria

  

"Our advisors perform 2 types of meetings with clients. One type of meeting has to be recorded for compliance reasons, the other absolutely cannot be recorded. That distinction proved to be impossible to configure in Teams whilst 24sessions has specific settings to achieve just this."

24sessions client in  Wealth Management who has video calling deployed for
2 types of client conversations 

 

Download the whitepaper