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Customers want contextual and personal experiences. If you don’t live up to their expectations, they will switch to another provider. Contact centers play a critial role in creating experiences that stand out.
Traditionally managed contact centers are more focussed on resolving issues. In contrast, new-age contact centers know how to turn each interaction into a differentiating experience that further builds the customer relationship. To enable agents to create such personal and contextual experiences, add video calls from 24sessions to your omnichannel strategy mix.
There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix.
We collaborate with 24sessions on our advisory services because it’s really user-friendly, works in every browser and requires no downloads. It’s a great way to discuss complex topics like pensions and mortgages. Our sessions receive a 9,3/10 on average.
What’s great about 24sessions is that it’s so easy to work with. The way they implement video banking really motivates our advisors. Besides software, their expert services help us to fully leverage this new channel on a large scale.
There are different ways to use video calls for contact centers. We have summarized the most popular use cases here.
Get rid of miscommunications and help customers when your product or service is causing problems through live video. Customers can visualize their situation through their mobile camera. This allows agents to better judge the situation, which increases first-time fixes and boosts customer satisfaction.
Provide leads, prospects and customers with the best product experience through live demonstrations and online presentations to close deals faster.
Connect consumers in-store with remote agents to provide a fast and personal service through video.
Provide prospects and customers with a fast and personal way to deliver advice. Through video calls, organizations can centralize their advisory teams in an efficient way.
Do you have questions about this solution or how you can get started with video calling?
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