- About Us
In the race against tech giants and fintechs, insurance providers have an edge when it comes to trust: the human financial advisor. This person understands your worries and goes the extra mile for you.
The problem of this ‘human channel’ is that it’s slow and inconvenient. At the same time, customer expectations are shifting away from physical interactions in local branches towards online, instant and personal experiences. Video calling from 24sessions can solve all these problems and makes financial services convenient, instant and personal.
We collaborate with 24sessions on our advisory services because it’s really user-friendly, works in every browser and requires no downloads. It’s a great way to discuss complex topics like pensions and mortgages. Our sessions receive a 9,3/10 on average.
What’s great about 24sessions is that it’s so easy to work with. The way they implement video banking really motivates our advisors. Besides software, their expert services help us to fully leverage this new channel on a large scale.
There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix
There are different ways to use video calls for insurance. We have summarized the most popular use cases here.
Empower advisors to have better, more focussed conversations by giving them the right tools to explain complex topics like retirement plans or life insurance. Reduce the number of contactmoments needed to sign contracts, and increase your NPS. Your customers will thank you for it.
Help account managers to better allocate their time when building customer relations. By meeting most valuable customers in person and other customers via video calls, they are able to build more relationships in less time.
Arm your agents with live video and screen-document sharing tools to establish a higher level of trust and to provide a faster service to handle claims.
Do you have questions about this solution or how to get started with video calling yourself?
Fill-in the form below and one our experts will get back to you as soon as possible.