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Video call experiences that 
simplify and improve customer communication.
 

 

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Insurance via video

Build more personal relationships with your customers

Connect face-to-face with your insurance customers through world-class video calling experiences

In the race against tech giants and fintechs, insurance providers have an edge when it comes to trust: the human financial advisor. This person understands your worries and goes the extra mile for you.

The problem of this ‘human channel’ is that it’s slow and inconvenient. At the same time, customer expectations are shifting away from physical interactions in local branches towards online, instant and personal experiences. Video calling from 24sessions can solve all these problems and makes financial services convenient, instant and personal.

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Benefits

Higher sales at lower cost-to-serve

24sessions helps agents focus on what really matters: building customer relationships that convert to higher sales. Our automation features take care of the rest like repetitive admin jobs, scheduling of meetings and compliance tasks are handled by 24sessions.

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Empower teams to scale successfully

24sessions empowers teams to be successful in having video calls with customers through expert services. Our Customer Success Program guides clients every step of the way, from initial strategizing to scaling this channel across business units.

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Superior insurance experience

Create high touch and effortless live-video experiences for your customers anywhere, anytime, even on mobile. Through video calls, screen- and document-sharing, agents are fully equipped to explain the most complex topics such as insurance policies, contracts or retirement schemes.

"Through video calling, our sessions receive a 9,3/10 on average"

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Key Results

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Faster service

Decrease waiting and meeting times and increase first-time-fixes

Lower cost to serve

Lower cost-to-serve

Field reps can do 3-4 video meetings in the same time it would take them to have 1 face-to-face meeting

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Higher sales

Fill your pipeline with more leads and close avg. +33% more deals

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Happy agents

Arm agents with the right tools & techniques to perform better

Rabobank case-study

The Next Step in Financial Services. Learn how Rabobank scaled
Video Calling to over 3000 advisors.

Rabobank Mortgages

Testimonials

We collaborate with 24sessions on our advisory services because it’s really user-friendly, works in every browser and requires no downloads. It’s a great way to discuss complex topics like pensions and mortgages. Our sessions receive a 9,3/10 on average.

Robin
Robin van den Burg
Managing Director at Aegon Advisory

There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix

Jaap Dijkhuizen Genesys Testimonial
Jaap Dijkhuizen
Solutions Consultant at Genesys
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How to get started with Insurance via Video

There are different ways to use video calls for insurance. We have summarized the most popular use cases here. 

  1. Advisory

    Empower advisors to have better, more focussed conversations by giving them the right tools to explain complex topics like retirement plans or life insurance. Reduce the number of contactmoments needed to sign contracts, and increase your NPS. Your customers will thank you for it.

  2. Field account management

    Help account managers to better allocate their time when building customer relations. By meeting most valuable customers in person and other customers via video calls, they are able to build more relationships in less time.

  3. Desk account management

    Enable desk account managers to become a trusted partner. By using video calls, they build a more personal connection compared to phone-only contact, resulting in more cross- and upsell opportunities.
  4. Claims

    Arm your agents with live video and screen-document sharing tools to establish a higher level of trust and to provide a faster service to handle claims.

Contact our experts

Do you have questions about this solution or how to get started with video calling yourself? 
Fill-in the form below and one our experts will get back to you as soon as possible.

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5 key takeaways from Connect19

Last week we organized our annual event Connect19. With 70+ attendees ...

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We’ve got ourselves a brand new website!

We’re proud to announce our new website www.24sessions.com.

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