Product

Video call experiences that 
simplify and improve customer communication.
 

 

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Video Banking

Build more personal relationships with your banking customers

24sessions makes online banking just as personal, through world class video calling experiences.

Banks have an edge when it comes to trust: the human financial advisor. This person truly understands your worries and goes the extra mile for you. The problem of this ‘human channel’ is that it’s slow and inconvenient. At the same time, customer expectations are shifting away from physical interactions in local branches towards online, instant and personal experiences. Video banking can solve all these problems and makes financial services convenient, instant and personal.

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Benefits

Superior banking experience

Create a high touch and effortless live-video experience for your customers anywhere, anytime, even on mobile. Through personal video calls, screen- and document-sharing, agents are fully equipped to explain the most complex topics such as mortgage loans and interest rates.

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Empower teams to scale successfully

24sessions empowers teams to be successful in video calling customers through expert services. Our Customer Success Program guides clients every step of the way, from initial strategizing to scaling this channel across business units.

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Higher sales, stronger customer relationships

24sessions helps agents focus on what really matters: building customer relationships that convert to higher sales. Our automation features take care of the rest - repetitive admin jobs, scheduling of meetings and compliance tasks.

"Through video banking, we managed to increase our sales conversions with +33%"

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Key Results

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Faster service

Customers can book their own time and talk to their advisor faster without having to visit a branch, reducing waiting times with 43%.

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Stronger relationships

Our customers receive an NPS of +50 on average thanks to an effortless video calling experience.

higher-sales

Higher sales

Building intimacy, establishing trust and faster, more convenient services convert to higher sales.

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Happy advisors

The effortless experience for agents results in satisfied advisors and high adoption rates of 24sessions.

Case study Rabobank

Discover how Rabobank implemented video calling as a new channel for customer interaction for 3000+ agents. 

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Testimonials

We collaborate with 24sessions on our advisory services because it’s really user-friendly, works in every browser and requires no downloads. It’s a great way to discuss complex topics like pensions and mortgages. Our sessions receive a 9,3/10 on average.

Robin
Robin van den Burg
Managing Director at Aegon Advisory

There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix

Jaap Dijkhuizen Genesys Testimonial
Jaap Dijkhuizen
Solutions Consultant at Genesys
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How to get started with  Video Banking

There are different ways to use video banking. We have summarized the most popular use-cases here. 

  1. Retail banking

    Connect more frequently and conveniently with customers to help manage their financial situation. For example, offer video calls to review customer’s savings and give practical tips on how to better manage their savings.
  2. Private banking

    Build stronger customer relationships by making touch points more proactive, relevant and frequent. This enables advisors to inform their customers on the impact of current affairs in real time, such as Brexit.

  3. Business banking

    Enable advisors to become a trusted partner. For example, offer video calls to discuss business dynamics and advise on financing options & loans. Many business customers travel extensively and love that they are one click away from meeting their advisor.

  4. Customer service

    Offer a seamless experience from text chat to video calls when customers require a more in-depth conversation with a financial advisor.

  5. Mortgages & loans

    Provide prospects and customers fast and personal advice on mortgages and loans. Through video calls, customers can go faster through the decision process. This empowers them to buy the house of their dreams.
  6. Insurance

    Personally advise customers on the right insurance products. For example, offer video calls during life-changing moments that are likely to impact one’s insurance needs. 
  7. Investments

    Give personal advice on how to manage their portfolio. For example, offer video calls to coach customers how to get started with investments.

Contact our Video Banking experts

Do you have questions about this solution or how to get started with Video Calling yourself?
Fill-in the form below and one our experts will get back to you as soon as possible.

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