- About Us
Banks have an edge when it comes to trust: the human financial advisor. This person truly understands your worries and goes the extra mile for you. The problem of this ‘human channel’ is that it’s slow and inconvenient. At the same time, customer expectations are shifting away from physical interactions in local branches towards online, instant and personal experiences. Video banking can solve all these problems and makes financial services convenient, instant and personal.
What’s great about 24sessions is that it’s so easy to work with. The way they implement video banking really motivates our advisors. Besides software, their expert services help us to fully leverage this new channel on a large scale.
We collaborate with 24sessions on our advisory services because it’s really user-friendly, works in every browser and requires no downloads. It’s a great way to discuss complex topics like pensions and mortgages. Our sessions receive a 9,3/10 on average.
There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix
There are different ways to use video banking. We have summarized the most popular use-cases here.
Build stronger customer relationships by making touch points more proactive, relevant and frequent. This enables advisors to inform their customers on the impact of current affairs in real time, such as Brexit.
Enable advisors to become a trusted partner. For example, offer video calls to discuss business dynamics and advise on financing options & loans. Many business customers travel extensively and love that they are one click away from meeting their advisor.
Offer a seamless experience from text chat to video calls when customers require a more in-depth conversation with a financial advisor.
Offer personal advice how to manage customer’s investment portfolio. For example, offer video calls to coach customers how to get started with investments.
Do you have questions about this solution or how to get started with Video Calling yourself?
Fill-in the form below and one our experts will get back to you as soon as possible.