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Banks were the 1st to widely adopt Video Customer Contact. What are the latest trends in Digital Banking? And what can you learn from other banks about driving value with video calling? Get the report now >
It’s safe to say 2020 was the year of video calls. For organisations around the world, video calling became the ultimate interaction channel in business-to-consumer communication.
But long before the pandemic, video calling was already growing into a key channel for customer interaction - helping to maintain efficiency and business continuity.
In this report, we show you the trends & best practices to prove that video calling will remain a key channel in omni-channel communication with banking customers 👇
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