The State of Video Banking for 2022

It’s safe to say 2020 was the year of video calls. For organisations around the world, video calling became the ultimate interaction channel in business-to-consumer communication.

But long before the pandemic, video calling was already growing into a key channel for customer interaction - helping to maintain efficiency and business continuity.

In this report, we show you the trends & best practices to prove that video calling will remain a key channel in omni-channel communication with banking customers 👇

• 7 benefits & business results of video banking
• How other banks are using video calling for financial services: 5 proven use cases with Customer Journey examples
  • Mortgage advice
  • Personal & private banking
  • Financial planning
  • Insurance advice
  • Business loans 
• How to create value with Video Banking in the long term. Go from simply offering video calls for 1 specific service to offering new financial services thanks to video banking
• A 3-step action plan on how to get started with & scale video as CX channel