Video Banking solutions

Banks have an edge when it comes to trust: the human financial advisor. This person truly understands your worries and goes the extra mile for you. The problem with this ‘human channel’ is that it’s slow and inconvenient. At the same time, customer expectations are shifting away from physical interactions in local branches towards online, instant and personal experiences. Video banking can solve all these problems and makes financial services convenient, instant and personal.

Secure

Encrypted, ISO 27001, GDPR & trusted by banks and central governments.
Easy to use

Anyone can use 24sessions without training or installing software. Just click a link and go!
Everything you need (and more)

Most complete solution in the market. Built-in workflows, booking system, NPS & more.
Experts in your industry

Our industry experts know how to make video contact successful and guide you every step of the way.
Fits your organization

Standard integrations with your CRM, Contact Center and calendar, configurable UI & powerful API.
Incredible support

We love to help. Our customer success team is always available via chat for you and your users.

Retail banking

Connect more frequently and conveniently with customers to help manage their financial situation. For example, offer video calls to review customer’s savings and give practical tips on how to better manage their savings.
Private banking

Build stronger customer relationships by making touch points more proactive, relevant and frequent. This enables advisors to inform their customers on the impact of current affairs in real time, such as Brexit.
Business banking

Enable advisors to become a trusted partner. For example, offer video calls to discuss business dynamics and advise on financing options & loans. Many business customers travel extensively and love that they are one click away from meeting their advisor.
Customer service

Offer a seamless experience from text chat to video calls when customers require a more in-depth conversation with a financial advisor.
Mortgages & loans

Provide fast and personal advice on mortgages and loans. Help your customers go through the decision process faster with video calling, and empower them to buy the house of their dreams.
Insurance

Personally advise customers on the right insurance products. For example, offer video calls during life-changing moments that are likely to impact one’s insurance needs.
Investments

Give personal advice on how to manage their portfolio. For example, offer video calls to coach customers how to get started with investments.

“Our customers always get to choose - video banking or an appointment in the local shop? Building a strong relationship with customers is our main goal. That's why we believe in the balance between human contact and digital channels. It works best in the mix!"

Melanie Visser

Transition Coach at SNS Client Performance

We collaborate with 24sessions on our advisory services because it’s really user-friendly, works in every browser and requires no downloads. It’s a great way to discuss complex topics like pensions and mortgages. Our sessions receive a 9,3/10 on average.

Robin van den Burg

Managing Director at Aegon Advisory

There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix

Jaap Dijkhuizen

Solutions Consultant at Genesys

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Product

Benefits

Services

Solutions

Industries

Partners

Resources

Content

More

Why 24sessions?

Secure

Easy to use

Everything you need (and more)

Experts in your industry

Fits your organization

Incredible support

Benefits of video banking

Superior banking experience

Empower teams to scale successfully

Higher sales, stronger customer relationships

Use cases for video banking

Retail banking

Private banking

Business banking

Customer service

Mortgages & loans

Insurance

Investments

Case study Rabobank

Results of video banking

Faster service

Stronger relationships

Higher sales

Happy advisors

How other banks use our video solution

Contact our Video Banking experts

Latest blog articles

Trends in video technology for remote advice [in 2022]

Top 6 reasons why you should enable Video Customer Service for Contact Centers

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