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Video call experiences that 
simplify and improve customer communication.
 
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      Learn how video calling with customers is implemented on a wide range of industries. 
       

       

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              Get started

              Product

              Video call experiences that 
              simplify and improve customer communication.
               
              Product overview
              Latest features
              API Documentation

                Benefits

                  Services

                  Get email updates

                  Receive news about our product, team, and customers every month.

                  Solutions

                  Learn how video calling with customers is implemented on a wide range of industries. 
                   

                   

                    Industries

                      Partners

                      Get email updates

                      Receive news about our product, team, and customers every month.

                      Resources

                      Read, watch and learn everything 
                      there is to know about 24sessions.
                       

                       

                        Content

                          More

                          Get email updates

                          Receive news about our product, team, and customers every month.

                          Video calling for banks

                          Build more personal relationships with video banking

                          Make online banking just as personal, through world class video banking experiences with 24sessions. Discover use cases for Video Banking >

                          Banks have an edge when it comes to trust: the human financial advisor. This person truly understands your worries and goes the extra mile for you. The problem with this ‘human channel’ is that it’s slow and inconvenient. At the same time, customer expectations are shifting away from physical interactions in local branches towards online, instant and personal experiences. Video banking can solve all these problems and makes financial services convenient, instant and personal.

                          Read more

                          Benefits of
                          video banking

                          Superior banking experience

                          Create a high touch and effortless live-video experience for your customers anywhere, anytime, even on mobile. Through personal video calls, screen- and document-sharing, agents are fully equipped to explain the most complex topics such as mortgage loans and interest rates.
                          video-calling-solution-benefit

                          Empower teams to scale successfully

                          24sessions empowers teams to be successful in video calling customers through expert services. Our Customer Success Program guides clients every step of the way, from initial strategizing to scaling this channel across business units.
                          Solution-video-calls-banking-1

                          Higher sales, stronger customer relationships

                          24sessions helps agents focus on what really matters: building customer relationships that convert to higher sales. Our automation features take care of the rest - repetitive admin jobs, scheduling of meetings and compliance tasks.

                          "Through video banking, we managed to increase our sales conversions with +33%."

                          ING Business Loans

                          How to get started

                          Video-Banking_use-cases_image-london-banking-district

                          How are other banks using CX video calls? Discover the most popular use cases for video banking here :

                          1. Retail banking

                            Connect more frequently and conveniently with customers to help manage their financial situation. For example, offer video calls to review customer’s savings and give practical tips on how to better manage their savings.

                          2. Private banking

                            Build stronger customer relationships by making touch points more proactive, relevant and frequent. This enables advisors to inform their customers on the impact of current affairs in real time, such as Brexit.

                          3. Business banking

                            Enable advisors to become a trusted partner. For example, offer video calls to discuss business dynamics and advise on financing options & loans. Many business customers travel extensively and love that they are one click away from meeting their advisor.

                          4. Customer service

                            Offer a seamless experience from text chat to video calls when customers require a more in-depth conversation with a financial advisor.

                          5. Mortgages & loans

                            Provide prospects and customers fast and personal advice on mortgages and loans. Through video calls, customers can go faster through the decision process. This empowers them to buy the house of their dreams.

                          6. Insurance

                            Personally advise customers on the right insurance products. For example, offer video calls during life-changing moments that are likely to impact one’s insurance needs. 

                          7. Investments

                            Give personal advice on how to manage their portfolio. For example, offer video calls to coach customers how to get started with investments.

                          Case study Rabobank

                          Discover how Rabobank implemented video calling as a new channel for customer interaction for 5000+ agents. 

                          video-banking-case-study-Rabobank_Mortgages

                          Key Results

                          faster-service

                          Faster service

                          Customers can book their own time and talk to their advisor faster without having to visit a branch, reducing waiting times with 43%.

                          strong-relationship

                          Stronger relationships

                          Our customers receive an NPS of +50 on average thanks to an effortless video calling experience.

                          higher-sales

                          Higher sales

                          Building intimacy, establishing trust and faster, more convenient services convert to higher sales.

                          happy-advisors

                          Happy advisors

                          The effortless experience for agents results in satisfied advisors and high adoption rates of 24sessions.

                          vide-calling-solutions-key-results

                          Testimonials

                          “Our customers always get to choose - video banking or an appointment in the local shop? Building a strong relationship with customers is our main goal. That's why we believe in the balance between human contact and digital channels. It works best in the mix!"

                          sns_logo_square
                          Melanie Visser
                          Transition Coach at SNS Client Performance

                          We collaborate with 24sessions on our advisory services because it’s really user-friendly, works in every browser and requires no downloads. It’s a great way to discuss complex topics like pensions and mortgages. Our sessions receive a 9,3/10 on average.

                          Robin
                          Robin van den Burg
                          Managing Director at Aegon Advisory

                          There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix

                          Jaap Dijkhuizen Genesys Testimonial
                          Jaap Dijkhuizen
                          Solutions Consultant at Genesys
                          Website logos NEW-Vattenfall-v2
                          Request a Demo

                          Contact our Video Banking experts

                          Do you have questions about this solution or how to get started with Video Calling yourself?
                          Fill-in the form below and one of our experts will get back to you as soon as possible.

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