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Video calling for banks
Make online banking just as personal, through world class video banking experiences with 24sessions. Discover use cases for Video Banking >
Banks have an edge when it comes to trust: the human financial advisor. This person truly understands your worries and goes the extra mile for you. The problem with this ‘human channel’ is that it’s slow and inconvenient. At the same time, customer expectations are shifting away from physical interactions in local branches towards online, instant and personal experiences. Video banking can solve all these problems and makes financial services convenient, instant and personal.
Create a high touch and effortless live-video experience for your customers anywhere, anytime, even on mobile. Through personal video calls, screen- and document-sharing, agents are fully equipped to explain the most complex topics such as mortgage loans and interest rates.
24sessions empowers teams to be successful in video calling customers through expert services. Our Customer Success Program guides clients every step of the way, from initial strategizing to scaling this channel across business units.
24sessions helps agents focus on what really matters: building customer relationships that convert to higher sales. Our automation features take care of the rest - repetitive admin jobs, scheduling of meetings and compliance tasks.
"Through video banking, we managed to increase our sales conversions with +33%."
Build stronger customer relationships by making touch points more proactive, relevant and frequent. This enables advisors to inform their customers on the impact of current affairs in real time, such as Brexit.
Enable advisors to become a trusted partner. For example, offer video calls to discuss business dynamics and advise on financing options & loans. Many business customers travel extensively and love that they are one click away from meeting their advisor.
Offer a seamless experience from text chat to video calls when customers require a more in-depth conversation with a financial advisor.
Give personal advice on how to manage their portfolio. For example, offer video calls to coach customers how to get started with investments.
Customers can book their own time and talk to their advisor faster without having to visit a branch, reducing waiting times with 43%.
Our customers receive an NPS of +50 on average thanks to an effortless video calling experience.
Building intimacy, establishing trust and faster, more convenient services convert to higher sales.
The effortless experience for agents results in satisfied advisors and high adoption rates of 24sessions.
“Our customers always get to choose - video banking or an appointment in the local shop? Building a strong relationship with customers is our main goal. That's why we believe in the balance between human contact and digital channels. It works best in the mix!"
We collaborate with 24sessions on our advisory services because it’s really user-friendly, works in every browser and requires no downloads. It’s a great way to discuss complex topics like pensions and mortgages. Our sessions receive a 9,3/10 on average.
There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix
Do you have questions about this solution or how to get started with Video Calling yourself?
Fill-in the form below and one of our experts will get back to you as soon as possible.
In today’s omnichannel world, your customers expect silky smooth ...
Find out moreRolling out video calls for customer interaction isn’t a simple ...
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T: +31 (0) 20 210 1229