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Video calling for banks

Video Banking solutions

Make online banking just as personal, through world class video banking experiences with 24sessions. 



Banks have an edge when it comes to trust: the human financial advisor. This person truly understands your worries and goes the extra mile for you. The problem with this ‘human channel’ is that it’s slow and inconvenient. At the same time, customer expectations are shifting away from physical interactions in local branches towards online, instant and personal experiences. Video banking can solve all these problems and makes financial services convenient, instant and personal.

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Why 24sessions?

  • lock-alt-duotone

    Encrypted, ISO 27001, GDPR & trusted by banks and central governments.

  • Easy to use
    Easy to use

    Anyone can use 24sessions without training or installing software. Just click a link and go!

  • Everything you need
    Everything you need (and more)

    Most complete solution in the market. Built-in workflows, booking system, NPS & more.

  • Experts in your field
    Experts in your industry

    Our industry experts know how to make video contact successful and guide you every step of the way.

  • fits organization
    Fits your organization

    Standard integrations with your CRM, Contact Center and calendar, configurable UI & powerful API.

  • Support
    Incredible support

    We love to help. Our customer success team is always available via chat for you and your users.

All Benefits

Benefits of video banking

Superior banking experience

Create a high touch and effortless live-video experience for your customers anywhere, anytime, even on mobile. Through personal chat, co-browsing and screen sharing, agents are fully equipped to explain the most complex topics such as mortgage loans and interest rates.


Empower teams to scale successfully

Empower teams to be successful in video calling with customers through expert services. Our Customer Success program guides clients every step of the way, from initial strategizing to scaling this channel across business units.


Higher sales, stronger customer relationships

Help agents focus on what really matters: building customer relationships that convert to higher sales. Our automation features take care of the rest - repetitive admin jobs, scheduling of meetings and compliance tasks.

"Through video banking, we managed to increase our sales conversions by +33%"


Use cases for video banking

How are other banks using CX video calls? Discover the most popular use cases for video banking here, or learn how other banks are creating value with video in our State of Video Banking report 

  1. Retail banking

    Connect more frequently and conveniently with customers to help manage their financial situation. For example, offer video calls to review customer’s savings and give practical tips on how to better manage their savings.
  2. Private banking

    Build stronger customer relationships by making touch points more proactive, relevant and frequent. This enables advisors to inform their customers on the impact of current affairs in real time, such as Brexit.

  3. Business banking

    Enable advisors to become a trusted partner. For example, offer video calls to discuss business dynamics and advise on financing options & loans. Many business customers travel extensively and love that they are one click away from meeting their advisor.

  4. Customer service

    Offer a seamless experience from text chat to video calls when customers require a more in-depth conversation with a financial advisor.

  5. Mortgages & loans

    Provide fast and personal advice on mortgages and loans. Help your customers go through the decision process faster with video calling, and empower them to buy the house of their dreams.
  6. Insurance

    Personally advise customers on the right insurance products. For example, offer video calls during life-changing moments that are likely to impact one’s insurance needs. 
  7. Investments

    Give personal advice on how to manage their portfolio. For example, offer video calls to coach customers how to get started with investments.

Case study Rabobank

See how Rabobank implemented video calling as a new channel for customer interaction for 10,000+ agents


Results of video banking


Faster service

Customers can book their own time and talk to their advisor faster without having to visit a branch, reducing waiting times with 43%.


Stronger relationships

Our customers receive an NPS of +50 on average thanks to an effortless video calling experience.


Higher sales

Building intimacy, establishing trust and faster, more convenient services convert to higher sales.


Happy advisors

The effortless experience for agents results in satisfied advisors and high adoption rates of 24sessions.


How other banks use our video solution

“Our customers always get to choose - video banking or an appointment in the local shop? Building a strong relationship with customers is our main goal. That's why we believe in the balance between human contact and digital channels. It works best in the mix!"

Melanie Visser
Transition Coach at SNS Client Performance

We collaborate with 24sessions on our advisory services because it’s really user-friendly, works in every browser and requires no downloads. It’s a great way to discuss complex topics like pensions and mortgages. Our sessions receive a 9,3/10 on average.

Robin van den Burg
Managing Director at Aegon Advisory

There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix

Jaap Dijkhuizen Genesys Testimonial
Jaap Dijkhuizen
Solutions Consultant at Genesys
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Contact our Video Banking experts

Do you have questions about this solution or how to get started with Video Calling yourself?
Fill-in the form below and one of our experts will get back to you as soon as possible.


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