Get in touch 

Product

  
Configurable video journeys
Co-browsing
Embedded
Latest features >
 

    Benefits

      Services

      Get email updates

      Receive news about our product, team, and customers every month.

      Solutions

      Learn how video calling with customers is implemented on a wide range of industries. 
       

       

        Industries

          Partners

          Get email updates

          Receive news about our product, team, and customers every month.

          Resources

          Read, watch and learn everything 
          there is to know about 24sessions.
           

           

            Content

              More

              Get email updates

              Receive news about our product, team, and customers every month.

              Get in touch 

              Product

                
              Configurable video journeys
              Co-browsing
              Embedded
              Latest features >
               
               
               

                Benefits

                  Services

                  Get email updates

                  Receive news about our product, team, and customers every month.

                  Solutions

                  Learn how video calling with customers is implemented on a wide range of industries. 
                   

                   

                    Industries

                      Partners

                      Get email updates

                      Receive news about our product, team, and customers every month.

                      Resources

                      Read, watch and learn everything 
                      there is to know about 24sessions.
                       

                       

                        Content

                          More

                          Get email updates

                          Receive news about our product, team, and customers every month.

                          Service innovation via video

                          Delight customers through personalized services via video calls

                          Innovate your services by leveraging the video calling channel

                          When you know everything about your customer, it's that much easier to anticipate their needs and truly delight them with a memorable, meaningful service. The video call channel brings new opportunities to create such experiences that weren’t possible before.

                          Through video calls, you can reach new audiences and create a highly personal and engaging experience without having an in-person meeting. Innovative businesses are leveraging this new channel in smart ways, transforming their customer journeys.

                          Read more

                          Benefits

                          Use video calls to deliver new services

                          Create high touch and effortless live-video experiences for your customers anywhere, anytime, even on mobile. Through video calls, screen- and document-sharing, agents are fully equipped to create an engaging experience.
                          solution-benefit-2

                          Empower teams to scale successfully

                          24sessions empowers teams to be successful in having video calls with customers through expert services. Our Customer Success Program guides clients every step of the way, from initial strategizing to scaling this channel across business units.
                          vide-calling-Solution-image_1

                          Higher sales, stronger customer relationships

                          24sessions helps agents focus on what really matters: building customer relationships that convert to higher sales. Our automation features take care of the rest - repetitive admin jobs, scheduling of meetings and compliance tasks are handled by 24sessions.

                          "Through video banking, we managed to increase our sales conversions with +33%"

                          ING Business Loans
                          solutions-key-results-video-calls

                          Key Results

                          higher-sales

                          Increase NPS

                          Exceed customer expectations resulting in avg. +50 NPS.

                          Time-1

                          Higher first-time-right

                          Video enables you to explain complex topics more efficiently by making a personal connection and sharing your screen. This leads to improved first-time fixes.

                          Lower cost to serve

                          Lower cost-to-serve

                          Video meetings are about 30-40% more cost effective than face to face meetings (excluding travel time and cost).

                          strong-relationship

                          Higher sales

                          Spot opportunities for up and cross-selling, increasing sales revenue.

                          Rabobank case-study

                          Learn how Rabobank innovated their mortgage services for 5000+ agents. 

                          video-call-case-study-service-innovation

                          Testimonials

                          There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix

                          Jaap Dijkhuizen Genesys Testimonial
                          Jaap Dijkhuizen
                          Solutions Consultant at Genesys

                          The technology and expertise of 24sessions helped us digitize our recruitment process to find the thousands of millennials we recruit yearly

                          WIlfried-1
                          Wilfried Poorthuis
                          Director at Spotta

                          We collaborate with 24sessions on our advisory services because it’s really user-friendly, works in every browser and requires no downloads. It’s a great way to discuss complex topics like pensions and mortgages. Our sessions receive a 9,3/10 on average.

                          Robin
                          Robin van den Burg
                          Managing Director at Aegon Advisory
                          Website logos NEW-Vattenfall-v2
                          Request a Demo
                          solutions-use-cases

                          How to get started

                          There are different ways to use video calls for customer interaction. We have summarized the most popular use cases here. 

                          1. New services

                            Introduce completely new services that were impossible to offer before because it would be too costly face-to-face or too ineffective via phone. Video calling from 24sessions enables you to visit your customer without actually being there and create a memorable personal experience with the click of a button.

                          2. Redesign existing services

                            Replace existing touchpoints, serviced via face-to-face, phone or text chat, by video calls. Or identify new moments along the customer journey to delight customers in new ways. By offering video calls, you can make the customer journey shorter, more personal and more effective.

                          Contact our experts

                          Do you have questions about this solution or how to get started with video calling yourself? 
                          Fill-in the form below and one our experts will get back to you as soon as possible.

                          solutions-contact-vide-calling-expert-image

                          Latest blog articles

                          Trends in video technology for remote advice [in 2022]

                          These past 2 years, businesses in basically every industry have – to ...

                          Find out more

                          Top 6 reasons why you should enable Video Customer Service for Contact Centers

                          In today’s age of digital transformation, technology is constantly ...

                          Find out more