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When you know everything about your customer, it's that much easier to anticipate their needs and truly delight them with a memorable, meaningful service. The video call channel brings new opportunities to create such experiences that weren’t possible before.
Through video calls, you can reach new audiences and create a highly personal and engaging experience without having an in-person meeting. Innovative businesses are leveraging this new channel in smart ways, transforming their customer journeys.
There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix
The technology and expertise of 24sessions helped us digitize our recruitment process to find the thousands of millennials we recruit yearly
We collaborate with 24sessions on our advisory services because it’s really user-friendly, works in every browser and requires no downloads. It’s a great way to discuss complex topics like pensions and mortgages. Our sessions receive a 9,3/10 on average.
There are different ways to use video calls for customer interaction. We have summarized the most popular use cases here.
Replace existing touchpoints, serviced via face-to-face, phone or text chat, by video calls. Or identify new moments along the customer journey to delight customers in new ways. By offering video calls, you can make the customer journey shorter, more personal and more effective.
Do you have questions about this solution or how to get started with video calling yourself?
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